Online Client Relations Representative

Job Description:

Nordstrom, a leading fashion retailer, is seeking a part-time Online Client Relations Representative to join our team in Charlotte, North Carolina. As an entry-level position, no prior experience is required, making it a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:- Respond to customer inquiries and concerns via online chat, email, and phone calls in a timely and professional manner- Provide exceptional customer service by addressing customer needs and concerns effectively- Assist customers with online orders, returns, and exchanges- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to resolve customer issues- Stay up-to-date on product knowledge and promotions to better assist customers- Work closely with the Online Client Relations team to ensure customer satisfaction and retention

Requirements:- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and adapt to changing priorities- Proficiency in using computers and online platforms- Strong planning and analytical skills- Ability to thrive in a fast-paced and dynamic work environment- Must be flexible to work evenings, weekends, and holidays as needed

Benefits:- Dental insurance- Free food- Free accommodation

Equal Opportunity Statement:Nordstrom is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 22, 2024

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Online Client Relations Representative position at Nordstrom in Charlotte, North Carolina. Join us and be a part of a team that values customer satisfaction and professionalism.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.