Job Description:Laboratory Corp. of America (LabCorp) is seeking an energetic and independent Online Client Relations Assistant to join our team in Denver, Colorado. This entry-level role is perfect for candidates with at least 1 year of experience who excel in planning, time management, and building relationships with clients. As an Online Client Relations Assistant, you will be responsible for providing exceptional customer service to our online clients, managing client inquiries and concerns, and assisting in the implementation of client retention strategies.
Responsibilities:- Respond to client inquiries via email, chat, and phone in a timely and professional manner- Proactively reach out to clients to ensure their satisfaction with our services- Assist in the development and implementation of client retention strategies- Collaborate with the sales team to identify opportunities for upselling and cross-selling- Maintain accurate and up-to-date client records in our CRM system- Monitor online reviews and feedback to address any issues or concerns raised by clients- Coordinate with other departments to resolve client issues and provide solutions- Stay up-to-date on industry trends and best practices in online client relations- Perform other duties as assigned by the supervisor
Requirements:- Bachelor's degree in Business, Marketing, Communication, or related field- 1+ years of experience in online client relations or customer service- Strong communication skills, both written and verbal- Excellent planning and time management skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office suite and CRM software- Energetic and positive attitude towards client interactions- Knowledge of online marketing and social media platforms is a plus
Benefits:- Employee discounts on LabCorp services- Dental insurance coverage- Remote work flexibility
Working Environment:At LabCorp, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a passion for exceeding client expectations. Our team is dedicated to providing excellent service and support to our clients, and we are committed to fostering a positive and inclusive work environment.
Equal Opportunity Statement:LabCorp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
Deadline to apply: May 24, 2024
Apply now to join our dynamic team as an Online Client Relations Assistant and help us deliver outstanding service to our online clients!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
