Job Description:
As an Online Call Center Manager at PulteGroup in San Jose, California, you will be responsible for overseeing the day-to-day operations of our virtual call center. This position is part-time and requires a mid-to-senior level of experience, with at least 6 years in a similar role. The ideal candidate will have a strong track record of adaptability and drive, as well as excellent strategic planning and negotiation skills.
Responsibilities:- Manage a team of online customer service representatives to ensure high levels of customer satisfaction- Develop and implement strategies to improve call center efficiency and effectiveness- Monitor call center performance metrics and generate regular reports for management- Train and mentor staff to enhance their skills and knowledge- Stay up-to-date on industry trends and best practices in call center management- Handle escalated customer inquiries and complaints in a professional and timely manner- Collaborate with other departments to address customer issues and improve processes
Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience as a call center manager or similar role- Excellent communication and leadership skills- Strong analytical and problem-solving abilities- Ability to work in a fast-paced environment and meet deadlines- Proficiency in Microsoft Office suite and call center software- Experience with virtual call center technologies is a plus
Benefits:- Retirement plan- Travel and spending expenses- Employee discounts- Opportunities for professional development and advancement- A working environment that promotes work-life balance and employee well-being
Deadline to apply: May 23, 2024
Equal Opportunity Statement:PulteGroup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
