Job Description:Entergy, a leading energy company in Dallas, Texas, is seeking a part-time Online Account Support Specialist to join our team. This entry-level position is perfect for individuals who are dedicated and resourceful, with a passion for assisting customers and providing exceptional online account support. As an Online Account Support Specialist, you will be responsible for managing customer accounts online, troubleshooting issues, and providing personalized support to ensure customer satisfaction.
Responsibilities:- Assist customers with setting up and accessing their online accounts- Troubleshoot technical issues related to online account access and functionality- Provide personalized support to customers via phone, email, or chat- Research and resolve customer inquiries in a timely and professional manner- Collaborate with internal teams to ensure customer accounts are accurate and up-to-date- Maintain a high level of customer satisfaction through proactive communication and problem-solving- Assist with project management related to online account enhancements and updates- Leverage data to inform decisions and drive strategic initiatives
Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong research abilities and project management skills- Ability to multitask and prioritize tasks effectively- Basic knowledge of online account systems and troubleshooting techniques- Customer service experience is a plus but not required- Must be dedicated and resourceful in assisting customers with their online accounts
Benefits:- Dental insurance- Life insurance- Disability insurance
Working Environment:As an Online Account Support Specialist at Entergy, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and excellence in customer service. You will work in a dynamic and fast-paced environment where your contributions will have a direct impact on the success of the company.
Equal Opportunity Statement:Entergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage qualified individuals of all backgrounds to apply for this position.
Deadline to Apply: ********
Join our team at Entergy and make a difference in the lives of our customers by providing top-notch online account support. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
