Online Account Support Assistant

Job Description:Hess is seeking a part-time Online Account Support Assistant to join our team in Chicago, Illinois. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. The ideal candidate will be resilient and adaptable, with strong presentation and analysis skills.

Responsibilities:- Provide support to online account holders, assisting with account setup, troubleshooting, and general inquiries- Monitor account activity and identify potential issues or opportunities for improvement- Collaborate with the online account management team to implement strategies for increasing user engagement and retention- Analyze account data and provide reports to management on key performance metrics- Develop and maintain strong relationships with online account holders, acting as a primary point of contact for their needs- Assist with the development and implementation of online account support policies and procedures

Requirements:- Bachelor's degree in Business, Marketing, or a related field- 3+ years of experience in a similar role- Resilient and adaptable personality traits- Strong presentation and analysis skills- Excellent communication and interpersonal skills- Experience with CRM software and online account management systems- Ability to work independently and prioritize tasks effectively

Benefits:- Visa sponsorship for qualified candidates- Dental insurance- Parental leave

Working Environment:At Hess, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration. We encourage all employees to take ownership of their work and contribute ideas for improvement.

Deadline to Apply:May 15, 2024

Equal Opportunity Statement:Hess is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.