Job Description and Duties TELEWORK IS CURRENTLY AVAILABLE, HOWEVER, STAFF MAY BE REQUIRED TO REPORT TO THEIR ASSIGNED HEADQUARTERS AS BUSINESS NEEDS ARISE.
The Employment Development Department (EDD), Document Management Division is searching for a motivated, skilled, and challenge-seeking individual with excellent customer service and problem solving skills who is innovative and interested in working with an exciting team of professionals in a fast-paced environment.
Under the direction of the Staff Services Manager I, the incumbent performs a variety of support functions for the Publishing, Printing and Distribution Section (PPDS) under the Office of Documents, Publications, and Distribution (ODPD). PPDS consists of various areas responsible for the management, translation, document design and reproduction of EDD forms, notices and publications, and the EDD warehousing and distribution operations.
The incumbent serves as the main lobby receptionist for the Publication Center and is expected to practice high quality customer service, and become familiar with the Section functions, processes and Department printing policies to provide accurate information and assistance to customers contacting the PPDS for services. This position also serves as the back up to the Attendance Clerk, as needed.
The primary work site for this position is conveniently located in Natomas while offering free parking and a variety of nearby restaurants.
Position exists in 1733 W. Sports Drive Sacramento, CA 95834 Located in Natomas Area
You will find additional information about the job in the .
Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Special Requirements The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website. It is strongly encouraged to apply through your CalCareer Account at . Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The following qualifications are also desired:
Ability to effectively plan, organize, and manage multiple workloads and competing priorities. Strong oral and written communications skills. Ability to gain and maintain cooperative working relationships at all levels. Knowledge of equipment used in an office environment. Knowledge of the Microsoft Office suite (Word, Excel, Outlook) This position requires an individual who is adaptable, courteous, tactful, and dependable (good attendance is essential). Benefits Benefit information can be found on the CalHR website, , and the CalPERS website, .
Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process. The SOQ must be typed, Arial font, 12-point size, no smaller than one inch margins, and no more than one page in length. The SOQ must respond to the following in bulleted format below.
Describe your knowledge and/or experience with:
Customer Service Organization * Automatic disqualification if SOQ was submitted blank, or a different document (e.g. resume) was submitted in lieu of an SOQ.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications -
A Statement of Qualifications (SOQ) is Required.
Please see "Statement of Qualifications Requirements" section for more information about the SOQ.
