Service Coordinator: University Bike Center (Oak Street) The role is responsible for bottom-lining Service Department-related responsibilities at The Hub's University Bike Center location. This position works closely with the University Bike Center Operations Coordinator and Minnehaha Service Coordinators. This is a full-time, year-round position that classifies as Level 4 of The Hub's wage scale. Shared Daily Responsibilities Check-in bikes and diagnose accurately, schedule repairs and write up service tickets according to Handbook Policies and Procedures Collaborate with other Coordinators and staff on all service and retail interactions (including custom builds, new bike sales, special orders, accessory sales, etc) Work with staff to ensure that Hub service Standards and Policies are followed (bottom-lining that people are doing double-checks, properly creating service tickets, documenting component/customer issues, etc.) Coordinate tasks amongst other workers to ensure workers stay productive and focused Follow The Hub's norms and policies: communicate in respectful manner to customers and co-workers, foster a work environment free of oppression Maintain a clean and organized front counter and service area (maintain SKU book, cleaning, opening and closing tasks, etc.) Communicate to Personnel Coordinator when an employee is not fulfilling Hub norms, policies or job description Shared Administrative Responsibilities (divided and agreed upon amongst the Coordinators) Understand The Hub's Resolution Process and a Coordinator's role in carrying it out Oversee the fulfillment of the proposal and contract for the University Bike Center and adhere to all agreements made with the University of Minnesota and the RFP Maintain communication and effective relationships with University staff, student groups, and the public Be involved in hiring processes as necessary (i.e., Seasonal Service Technicians, Service Coordinators, Oak Operations Coordinator). Communicate with the Minnehaha Service Coordinators to maintain consistent systems of operation between shop locations Maintain accountability of other coordinators and staff Adhere to budgets and get pre-approval for changes of budget Work with Depositor to help any staff with recurring cash drawer issues Website Participation: provide website updates specific to University Bike Center, make sure University Bike Center website information is updated in a timely manner with accurate information, correct grammar, and proper spelling Ensure that projects and tasks have follow-through, timelines, and people to bottom line them Maintain a safe environment for staff and customers Individual Responsibilities Create a yearly labor budget in collaboration with Finance Coordinator and Internal Operations Coordinator, and maintain margins of that budget Create a tool and consumables budget in collaboration with Finance Coordinator and Internal Operations Coordinator, and maintain margins of that budget Create, maintain, & update the University Bike Center staffing schedule to fulfill seasonal staffing needs. Work with the Internal Operations Coordinator to develop staffing solutions Maintain accountability and coordination of service department staff Work with repair staff to be sure that any repairs waiting for parts are finished in a timely fashion Schedule weekly repair queue Keep labor prices and SKUs updated in both the point of sale system and written documents, as well as be the go-to person for related questions Keep bike storage area current by coordinating the clear-out of long-held repairs as well as working with Bike Buyers to keep the warranty bikes up-to-date Be able to answer technical repair questions from mechanics Orchestrate ongoing self-education in pursuit of mechanical expertise Stay up-to-date on Hub products and repair services Work with other Service Coordinators to develop and update service area policies Communicate with Service Department and Oak Street Operations Coordinator for any parts that need to be ordered for repairs or warranty Ensure that system is followed for tool maintenance and organization, and repair area cleanliness Coordinate tasks amongst other workers in service area (bike builds, repair, and check-in) Work with Education Coordinator to schedule time for classes Uphold repair certification guidelines and policy Help to coordinate Service Department trainings Bottomline the completion of service warranty claims at this shop location. Work with other Service Coordinators to facilitate an annual review of the Service Department Handbook. Be the point person and resource at University Bike Center for repair certification system Desired Qualifications Experience in communication and interpersonal group relations Organized and detail-oriented Self-motivated; ability to prioritize tasks; & work independently and efficiently Ability to have candid conversations with co-workers and maintain an open and respectful environment 3-5 years' work experience as a mechanic in a professional bike repair setting Management/supervision experience Experience with consensus decision-making Second spoken language skills (especially in Spanish, Somali, Oromo, and/or Hmong) a plus Time Commitment Position is full time and year round, 32-40 hrs/week, with one weekend shift required weekly. 8-16 hrs/week are spent fulfilling the Oak Service Coordinator's roles and responsibilities, remaining hours are filled with sales/repair shifts at the Oak Street location. Attend monthly General meetings (1.5 hrs/month) Organize and attend monthly Service Coordinator meetings (1.5 hrs/month) Attend monthly financial meetings (1.5 hrs/month) Organize and attend Service and Sales trainings (up to 3 hrs/month) Occasional overtime may be required in the summer season (March - September) Compensation Hourly wage starts at $18.75/hr, with additional consideration for experience PTO, plus the flexibility to request additional unpaid time off Employee discounts on bike and product purchases Paid parental leave available after 1250 hours worked Option to apply to become a Worker-Owner after 1000 hours worked, which includes partially-subsidized health insurance and annual profit-sharing ____________________ The Hub Bike Co-op does not and will not discriminate for or against any employee or applicant for employment based on sex, gender expression, gender identity, race, religion, creed, color, national origin or ancestry, age, disability, marital status, sexual orientation, military or veteran status, genetic information, child or spousal support withholding, citizen or immigration status, or status with regard to public assistance. This policy applies to all aspects of employment at the Hub Bike Co-op, including recruitment, advertising, hiring, training and development, promotions, transfers, terminations, demotions, layoffs, compensation and benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.
