Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
Qualifications: At least 1 year of progressive experience in a hotel or a related field is required. High School diploma or equivalent required. College coursework in the related field is helpful. Previous supervisory responsibilities preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies. Must be proficient in Windows operating systems company-approved spreadsheets and word processing. Must be able to convey information and ideas. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. Responsibilities: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Complete the Night Audit checklist for computer procedures daily. Balance the day's work. Maintain cashiering responsibilities as per Front Office procedures according to standards. Maintain Front Office computer system operation according to standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to standards. Maintain proper record keeping (i.e. log books etc.) according to standards. Be familiar with all policies and house rules. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Complete any reports as requested by management promptly. Complete any miscellaneous duties as required. Attend meetings as required by management.
