Network Operations Center Technician Ii

Serves as a lead worker in a team responsible for the operation, monitoring, troubleshooting, and resolution of hardware problems for the enterprise network systems; ensures that hardware and peripheral equipment are operational and scheduled production is accomplished in a timely manner; leads staff in monitoring endpoint protection/detection for anomalies using designated escalation paths for remediation; reviews and monitors Security Information and Event Management (SIEM) log data for unauthorized access and initiates investigations as necessary. Location:
Wilton Woods Center
Network Operations Center Technician II Percent Full-Time:
Full Time Contract Length:
260-Day Contract Salary Grade
[Salary Information] :
Unified Scale-Schedule A/Grade 016 Pay Frequency:
Monthly Open
Until
Filled:
Yes Office:
Office of Cybersecurity Re-Adv.
Position:
No Qualifications:
Required Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate. Five (5) years of progressively more responsible computer operation experience, four (4) years of which shall have included specialized experience in computer hardware operation and experience as a help desk or support center technician. May be required to work evenings and/or night shifts on a regular or rotating basis, to include weekends and holidays. Knowledge of the procedures, techniques, and related software used in the operation of network and peripheral equipment hardware. Knowledge of and skill in the use of applicable enterprise technologies, server and network monitoring devices, routers and switches. Ability to train and mentor employees. Proficiency in the use of technology. Ability to communicate effectively, both orally and in writing. Preferred Bachelor's degree in computer science, information technology, or a related field. Experience working in a 24/7/365 data center. Experience working with CrowdStrike or other industry accepted SIEM tools. Experience training technicians with SIEM tools and incident management. Knowledge of the field of cybersecurity and the methods of assessing and maintaining computer security. Knowledge of common security tools like intrusion detection systems, endpoint detection and response systems such as CrowdStrike, and SIEM software. Posting Title:
Network Operations Center Technician II Job Type:
Information Technology Salary Range:
$62,158 - $104,924