Ziegler CAT has a full-time, Mining Technology Support Specialist opening. This position will provide technical support to Ziegler's mining customers, field service technicians, and sales staff primarily focused on the CAT MineStar suite of technology solutions. The technical support position will help internal and external customers maximize uptime for both field equipment and office applications by proactively providing training and support as well as resolving issues as they arise.Responsibilities:Represent Ziegler technology products as they are sold to Ziegler's Mining market, specifically the full suite of CAT MineStar solutionsResolve customer support cases in a timely manner via telephone calls, job site visits, office calls, etc.Work with Ziegler field technicians to improve repair processes and to communicate troubleshooting standardsWork with Ziegler's product managers to improve current product offeringDevelop and deliver classroom and on-the-job training material to support Ziegler Technician development including efficient install and troubleshooting proceduresDevelop and deliver customer training material for both MineStar office applications and field equipmentCoordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as requiredCommunicate with manufacturers to identify common failure causes and receive information related to product lifeAt times climb onto equipment in the field to demonstrate the use of technology to customersQualifications:4 year Bachelor's degree; Associate's degree plus related experienceExceptional communication skills - ability to effectively present technical information and train new usersTechnical understanding of computer networking and serversCustomer service orientedAbility to learn heavy equipment operation for the purpose of demonstration and trainingKnowledge of and experience with Mining equipment and technology is preferredExperience with wireless network infrastructure and support also preferredTravel:Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, mining equipment trade shows, or as otherwise required.*IndOMinimum Physical Requirements:Lift bulky objectsStanding, walking, using hands, talking, hearing.Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.For more information about your equal employment opportunity rights and protections, click here.For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.For information about Pay Transparency NondiscriminationSpecial Assistance Request Form | Ziegler CAT
