1. Provides clinical care management for individuals requiring assistance, support, and follow-up contact. Monitors care access wait times to ensure timely access to services. 2. Interacts with contacts such as patients, families, clinicians, medical staff, and administrators regarding the treatment of individual patients and the implementation of clinical programs. 3. Serves as the primary referral coordinator for mental health care to help ensure patients have access to the appropriate level of care. 4. Monitors mental health screening outcomes to support appropriate referrals when needed. 5. The clinician may provide brief clinical assessments, evaluations, and interventions while patients are connecting with providers. 6. Coordinates with contracted behavioral health provider network to resolve patient issues, track care metrics, and identify trends. 7. Track referrals and provide appropriate follow-up assistance as needed. 8. Develop and maintain a local, national, and international mental health resources database. 9. Authorizes referrals and communicates with internal and external business partners as needed to ensure coverage of appropriate services. 10. Functions as the primary contact for patients about mental health services. 11. May coordinate with external mental health facilities and/or providers to identify and facilitate higher-level care options, support aftercare planning needs, and ensure continuity of care across the continuum of mental health services. 12. Establishes and maintains strong working relationships with department leadership, clinicians, patients, and university stakeholders. 13. Adheres to the expectations of strict health information privacy and confidentiality. 14. Provide educational and consultation services as needed. May develop materials for educational programs and seminars for professional staff. 15. May perform other duties as assigned.
Required Skill/ability 1: Ability to thrive in an energetic and diverse work environment. Demonstrated ability to work as constructive member of a clinical team.
Required Skill/ability 2: Ability to design and implement workshops and outreach services designed to provide mental health education. Strong interpersonal and communication skills.
Required Skill/ability 3: Strong administrative and organizational skills. Well-developed problem resolution, counseling and crisis intervention skills
Required Skill/ability 4: Skilled in interacting effectively and appropriately with college age populations and international students. Demonstrated ability to provide treatment for a culturally diverse population.
Preferred Education: Proven experience working in an outpatient behavioral health clinic, inpatient psychiatric hospital, or providing clinical care management in a medical setting. Proven experience working with EPIC is preferred.
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: MSW, Yale Health MH Clinical Care Manager
University Job Title: Mental Health Clinical Care Manager
Preferred Education, Experience and Skills: Proven experience working in an outpatient behavioral health clinic, inpatient psychiatric hospital, or providing clinical care management in a medical setting. Proven experience working with EPIC is preferred. Master's degree in social work and at least three years of experience providing clinical care post-independent clinical licensure. About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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