Job summary
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits.The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members.This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.
Job seniority: entry level
Responsibilities
• Lead Generation & Appointment Booking• External marketing, promotions, and prospecting• Internal marketing and prospecting• Book membership appointments through productive phone activities• Meet or exceed monthly appointment goals• Ensure appointments are booked to translate into enough guests• Meet or exceed monthly guest goal• Guest Touring, Membership Presentations, & Personal Production• Ensure all guests are presented the 'Fitness Tour'• Use company-approved presentation when presenting membership options• Ensure each new member meets a manager before completing the sales process• Ensure Personal Sales Room Financial goals are met or exceeded each month• Ensure Sales Drivers are held accountable• Ensure integrity of each sale• Customer Service• Follow up with enrolled members• Provide highest level of customer service• Assist in maintaining a clean and operational facility• Accountable for saving members requesting to cancel their membership• Miscellaneous• Follow the sales schedule• Attend mandatory meetings• Adhere to uniform policy• Record time worked using company check-in system• Interact with club staff, members, guests, and vendors• Assist with company promotions and membership packages
Requirements
• In-depth knowledge of sales practices and techniques• General understanding of Fitness Industry• Ability to work with computers• Good interpersonal communication skills• Excellent customer service skills• Independent, self-starter with strong organizational skills• Must be a team player• Adhere to meal and rest break periods• Must have a high school degree or GED• Must complete company sales training and orientation program• 1-2 years sales experience preferred• Must be able to lift 45 lbs.• Typing, using the telephone and computer mouse• Frequent sitting, standing, walking, and stair climbing• Ability to demonstrate proper fitness techniques
Benefits
• Dental insurance• Employee assistance program• Employee discount• Flexible schedule• Flexible spending account• Health insurance• Health savings account• Life insurance• Mileage reimbursement• Vision insurance
