Member Services Representative_Ops

Job summary
Member Services Representative_OPSExcellent Remote Opportunity$2,500 Sign On Bonus
Job seniority: entry level
Responsibilities
• Provide timely and accurate information to basic incoming customer calls from members, providers, and other external and internal constituents• Process customer claims according to established department policies and procedures• Fulfill rapid call volume by handling the appropriate amount of calls coming into the call center daily• Complete Provider Relations requests for service• Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns• Partner with Sales and Provider Relations to meet and exceed customers' expectations• Provide excellent customer service and handle all customers in a professional and courteous manner• Perform other related duties as assigned
Requirements
• High school graduate or equivalent is mandatory• Two years customer service or call center experience• Two years of experience in the health care industry or insurance environment preferred• Strong computer and technical skills to support heavy key data entry
Key Skills Needed
• Customer service• Call center experience• Health care industry knowledge• Insurance industry knowledge• Computer skills• Technical skills• Data entry skills
Benefits
• Health and dental insurance• Tuition reimbursements• 401(k) with company match• Pet insurance• FREE vision insurance for you and your family