Member Service Representative

Job summary
Provide members and prospective members with a range of products and services offered by Navy Federal Credit UnionPerform moderately complex platform banking functions under supervisionAssist and train lower-level team members
Job seniority: entry level
Responsibilities
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans• Assist members with loan and credit card applications• Counsel current and prospective members about Navy Federal's products and services• Handle cash and negotiable instruments• Identify opportunities for cross-selling and increasing product penetration• Perform platform banking functions• Assist level I team members• Understand and comply with financial regulations• May assist with vault procedures• May serve as a vault custodian• Perform other assigned duties
Requirements
• Ability to work independently and in a team environment• Working knowledge of savings and checking products and services• May require specialized training• Effective active listening skills• Effective organizational, planning, and time management skills• Effective research, analytical, and problem-solving skills• Effective relationship-building skills• Ability to make sound decisions and maintain composure• Ability to navigate multiple screens and adapt to new technologies• Strong mathematical and numerical skills• Effective verbal and written communication skills