Job Description and Duties Anticipated Interview Dates: In-person interviews are anticipated to begin the week of April 22, 2024. Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.
Our Health Account Management Division is currently seeking a Staff Service Analyst (SSA). The SSA will provide assistance to CalPERS members who are eligible or enrolled in CalPERS offered Medicare health coverage. The preferred candidate will have some experience working in health care domain, i.e. health care plans or health insurance.
The candidate will demonstrate initiative, dependability, solve problems with support, follow CalPERS' core values and mission. This role requires effective communication and interaction with CalPERS members, team members, and CalPERS health plans. In addition, the candidate is willing to learn, use analytical skills to research member health accounts, and offer excellent customer service to our members.
Under the Health Account Management Division, the Medicare Analyst works as a liaison with CalPERS contracted health plans. They will ensure that CalPERS members are receiving continuity of health coverage following the Public Employees' Retirement Law guidelines.
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Special Requirements
Statement of Qualifications
Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
The SOQ must be typed, titled "Statement of Qualifications", and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point. Using the duty statement and job description posted, please describe how your knowledge, skills, and experience qualify you for this position. Use specific examples and include relevant education, employer information, and job duties as applicable. Please describe your skillsets around working autonomously while also maintaining frequent communication with your supervisor and other colleagues. Please describe your ability or experience providing customer service in person and over the phone. How do you handle difficult or challenging customers, members, and/or external stakeholders? Minimum Qualifications
All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."
Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR's CalCareers website . Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Communicate effectively with tact and diplomacy Ability to adapt to changing priorities, while being detail-oriented and organized Maintain professional and courteous working relationships with all levels of the organization and internal/external customers Demonstrated experience interpreting and applying laws, rules, and regulations Benefits CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.
Some added benefits CalPERS offers include: Alternate Work Schedules Flexible Work Hours Onsite childcare facility Onsite fitness center Onsite café and nearby restaurants Free onsite parking available Mondays and Fridays, subject to change Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays For more details about employee benefits, visit the California Department of Human Resources website. Additional Information Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting. CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future. Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver's license, equal employment opportunity data, examination scores, and LEAP status. Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered.
