Job summary
The Medical Receptionist Lead operates as an effective team member within the medical clinicPerforms a variety of clerical, reception, and administrative or secretarial tasksAssists the Practice Manager with other duties, including but not limited to, interviewing and selecting new staff
Job seniority: entry level
Responsibilities
• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner• Takes messages and provides accurate information regarding schedules and services• Checks in, registers and schedules patients in the practice management system• Verifies and updates demographic information in the electronic record at each patient visit• Assists in managing patient flow in a timely and efficient manner• Coordinates distribution of walk-in and add-on patients appropriately• Routes or files documents and mail• Assists with insurance eligibility verification• Receives patient payments and maintains records of financial transactions• Orders interpreter and transportation services• Files, retrieves charts from storage, and logs chart movements• Opens and closes clinic and reception areas• Maintains work area and reception lobby in a neat and orderly manner• Performs maintenance and troubleshoots operations of office equipment and machines• Adheres to organizational infection control practices• Adheres to attendance standards
Requirements
• Reads, speaks, understands and writes proficiently in English• Works independently and is self-directed• Works effectively in a team environment• Demonstrates leadership and basic management skills• Organizes, prioritizes, and coordinates multiple activities and tasks• Works with high initiative, energy and effectiveness in a fast-paced environment• Produces work in high quantity and quality• Problem-solves with creativity and ingenuity• Remains calm and effective in high pressure and emergency situations• Knowledge of medical terminology
Key Skills Needed
• Proficiency in Microsoft Office applications; Word, Excel and Outlook• Preferred: Bilingual skills
Benefits
• Competitive wages• Comprehensive benefits package• Health insurance (medical/dental/vision)• Up to 120 hours of vacation time pro-rated by FTE every 12 months• Paid sick leave• 10-paid holidays• 403(b) Safe Harbor retirement plan with employer match• Disability and life insurance• Additional $0.75/hour for those proficient in a second language
