Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research. Coordinate the day to day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as, general academic/general administrative support.
Monday-Friday 8a-5p
Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information. Collect insurance information and complete surgery scheduling and registration in EPIC. Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician. Coordinate follow-up office visits by providing information about treatment and testing locations. Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process. When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments. Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources. Review clinic schedules and make adjustments as appropriate. Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures. Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly. Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination. Perform other duties as required.
High School Diploma or GED required. 3 years progressively responsible medical office experience. Medical terminology. Additional education may be substituted for up to one year of experience.
Intermediate computer and proofreading skills. Able to work independently. Support fellow staff members, and promote team success.
Two years of college or equivalent work experience; knowledge of patient registration and surgical scheduling in Epic preferred.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
