JOB SUMMARY The Marketing Associate- Bilingual Spanish will contribute to the development, implementation, tracking and optimization of Charter's marketing efforts. The Associate will assist with executing Marketing project strategy for Residential and Small & Medium Business customers, and may be responsible for TV, Internet, Voice & Mobile related initiatives. This role requires frequent interaction with cross-functional departments and peers. Includes collaboration with other Marketing teams, Sales, Billing, Product Development, Government Relations, Legal, and Customer Service/Operations as well as external vendors.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience, grow the Spectrum brand, sales channels, and support functions as needed. Assist with executing assigned projects spanning across multiple organizations and company priorities; ensuring accuracy, and utilizing best practices and standard procedures. Responsible for initiatives related to driving customer acquisition and/or customer retention, including product management, program development, and process implementation. Work with internal teams and external vendors to successfully execute various marketing tactics (e.g. email, direct mail, SMS, print, media, automated calls, SEO, digital media, etc.). Review creative to develop effective creative briefs, and review creative deliverables to ensure that they are delivering on messaging objectives and brand strategy. Work with manager and peers on internal communications, to include development and management of marketing calendars, project updates and summaries, reporting, presentations, etc. Coordinate and communicate with other departments regarding the planning, creation and implementation of marketing campaigns and related materials and promotions. Gather and analyze data; report on customer numbers, churn analysis, marketing promotion results and effects on sales growth. Update sales and product collateral, including management of portals, working with product management, sales ops, and offer teams. Assist with project expenses including purchase orders, invoices, and budget. Perform other duties as requested by manager. This role is based on-site at our corporate office in Stamford, CT. This role is not remote/hybrid REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Creative problem solving and strong analytical reasoning skills High level of motivation and self-direction Ability to work independently within established timeframes Ability to work effectively as part of a team and across corporate functions Strong time management skills that enable on-time project delivery Ability to work effectively in a fast-paced and rapidly changing environment Ability to prioritize and organize effectively Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Required Education Bachelor's degree in marketing or related field; Business and/or marketing relevant internship or equivalent work experience or education
Required Related Work Experience and Number of Years Bachelor's degree in Marketing, Advertising, Business, Communications or related field - 1
Preferred Skills/Abilities and Knowledge Bilingual Spanish Preferred WORKING CONDITIONS Office environment
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
