Manager - Urgent Position

We are searching for a motivated Manager to join our energetic team at The Boston House Hope and Healing for Children with Cancer in Brookline, MA.
Growing your career as a Full Time Manager is an awesome opportunity to develop indispensable skills.
If you are strong in persuasion, creativity and have the right passion for the job, then apply for the position of Manager at The Boston House Hope and Healing for Children with Cancer today!

Main House Resident Manager The Boston House: Hope and Healing for Children with Cancer Since 1979, The Boston House (TBH) has served as a home away from home for children with cancer and other life-threatening hematological illnesses and their families. As an essential part of their overall care, The House provides its guests with low-cost and convenient accommodations in a safe, warm, and comfortable home-like setting. Here, children, families, and caregivers find comfort and support among staff, volunteers, and other families facing the life-changing realities of childhood cancer.
The Main House Resident Manager (MHRM) position is a live-in position where the manager takes primary responsibility for managing The House and guest relations from 6:00 PM to 9:00 PM Sunday thru Thursday, and then is present in The House and sleeps on the premises from 9:00 PM to 9:00 AM from Sunday through Thursday.
?This full-time, exempt position requires that the MHRM be available and interacts with families and evening volunteers, manages House dinners, and is the House resource person between 6:00 PM and 9:00 PM Sunday thru Thursday. The Manager enforces house rules and policies, ensures The House runs smoothly, and secures The House Sunday thru Thursday at 9:00 PM.
This position is an exempt, full-time, live-in position with compensation that includes a free apartment on the premises with amenities, and a monthly stipend.
SUMMARY OF RESPONSIBILITIES Direct Services
Volunteer and Community Engagement
Administration
Job Responsibilities Has direct contact with guests for referrals, check ins, check outs, and is The House's information resource person while on duty.
Maintains supportive and open communications with guests and participates in special "in-House" family events.
Enforces house rules and policies and ensures The House runs smoothly and secures The House nightly at 9:00 PM.
While not required to be awake overnight, MHRM must be responsive to emergency telephone calls, and House and guest urgent needs during the weekend.
Assists in development and marketing initiatives, and other aspects of the business side of running The House, when time allows.
Takes referrals and determines eligibility in consultation with the Executive Directors.
Maintains accurate records regarding guests, delivery information, donations, telephone messages, etc.
Manages House Dinners.
Maintains supportive and open communications with guests.
Trouble-shoots guest challenges with Executive Director.
Position requires certain physical capabilities, such as the ability to frequently carry or move deliveries and gift items and regularly ascend and descend stairs, often while carrying large items.
Other tasks and duties as assigned.
Professional Qualifications Required: Deeply passionate about children and their families. Ability to be caring, compassionate, and empathic while remaining discrete and maintaining professional boundaries. High professional and ethical standards for handling confidential information. Entrepreneurial and collegial style and ability to work collaboratively in a team environment. Ability to work efficiently under pressure, meet deadlines, and demonstrate strategic thinking, sound judgment, and good decision-making. Self-motivated, proactive, and flexible. Commitment to diversity, equity, and inclusion. Keen organizational skills and ability to work in an unpredictable environment. Excellent written and verbal communications skills. Competent in the use of Microsoft Office software (Word, Excel, PowerPoint), email, drive, and calendaring applications, Slack, and the Internet in general. ?
Preferred: Bachelor's Degree in a related field with one to three years working or volunteering in a small nonprofit organization. Bilingual English/Spanish. Sense of humor. WHY THE BOSTON HOUSE? Meaningful and rewarding work. Private rent-free apartment on the premises for single person or a couple, with monthly stipend. Free laundry, utilities, land line, WiFi, cable, and parking. Friendly work environment. May work outside of The House if it does not interfere with House work hours and House expectations. Opportunity to work with an incredibly diverse patient population and mission-driven staff and volunteers. Chance to directly learn many aspects of running a small non-profit organization. Intrigued? If you are eager to know more, or would like to nominate someone, please send a cover letter and resume to . No phone calls please.?
This description is intended to provide a clear, accurate, yet concise statement of the primary work elements, and to organize the information. It is not intended to describe all the responsibilities and duties for this position, nor should it serve as the sole criteria for personnel decisions and actions. This description is neither an employment agreement nor an expressed or implied employment contract, and TBH may modify it at any time. PLEASE—NO PHONE CALLS or email inquiries about the position. The Boston House: Hope and Healing for Children with Cancer JOB DESCRIPTION DAY MANAGER Since 1979, The Boston House has served as a home-away-from-home for children with cancer and other life-threatening hematological illnesses, and their families. As an essential part of their overall care, The House provides its guests with low-cost and convenient accommodations in a safe, warm, and comfortable home-like setting. Here, children, families, and caregivers find comfort and support among staff, volunteers, and other families facing the life-changing realities of childhood cancer.
SUMMARY OF POSITION: The Day Manager is a benefits-eligible, exempt, salaried employee who is accountable for the day-to-day operation of the House. Reporting to the Executive Director, the Day Manager has primary responsibility for guest services and relations, making certain there is adequate coverage for the House, conducting volunteer screening and supervision, and ensuring that House policies and procedures are adhered to by guest families and volunteers. The Day Manager is also responsible for outreach and interaction with the local community, and will assist other staff in administrative tasks when the needs of families allow.
This is a critical position in a small non-profit and as such, the Day Manager will need to be proactive, flexible, and willing to learn on the job, diving into new areas where the candidate might have little expertise.
ESSENTIAL FUNCTIONS: Direct Services Runs the "front" of the House, being the first point of contact for families, creating a warm and responsive environment, meeting families' needs on a daily basis; Takes referrals and determines eligibility in consultation with other staff; Checks families in and out; Maintains supportive and open communications with guests and participates in special "in-House" family events; Maintains guest communications including emotional support and trouble-shooting problems with guests who present challenges; and At times, covers the House during the evening, overnight, weekends, or holidays. Volunteer and Community Engagement Coordinates volunteer scheduling with other staff members, interviews, trains, manages, schedules, and supervises volunteers, and ensures the House has round the clock coverage; Creates and maintains relationships with churches, schools, and businesses; Oversees the House Dinner program; Contacts and maintains relationships with the local media for media coverage; Works with the Weekend Manager to schedule Relief Managers for weekend, holiday, or other coverage; and Coordinates volunteers for special projects including mass mailings and special events. Administration Keeps a complete electronic schedule of volunteers, vendors, and deliveries; Makes weekly orders of kitchen staples, supplies, and special orders as needed; Accepts and records walk-in in-kind and cash donations as well as room rent, and ensures accurate record keeping; Takes the lead in the Taxi Voucher Program; Helps with other business tasks, such as bookkeeping, state registrations, and the annual audit; and Participates as a member of the development and event teams as needed, assisting with proposals, Boston Marathon, Falmouth Road Race, Annual Golf Tournament, and posting on social media. Miscellaneous Position requires certain physical capabilities, such as the ability to frequently carry or move deliveries and gift items and regularly ascend and descend stairs, often while carrying large items; and Other tasks and duties as assigned. REQUIREMENTS AND PREFERRED QUALIFICATIONS: Education and Experience:
Bachelor's Degree preferable with one to three years of experience working or volunteering in a small nonprofit organization.
Preferred Skills/Qualifications:
Deeply passionate about children with life-threatening illnesses and their families; Bilingual (English/Spanish) language skills a plus; Ability to work effectively with diverse cultural groups from a range of socio-economic backgrounds; Willingness to deepen knowledge in new content areas; Entrepreneurial and collegial style and ability to work collaboratively in a team environment; Ability to be caring, compassionate, and empathic while remaining discrete and maintaining professional boundaries, Keen organizational skills and ability to work in an unpredictable environment; and High degree of flexibility and sense of humor preferred. Skills/Competencies:
Excellent written and verbal communications skills; Competent in the use of Microsoft Office software (Word, Excel, PowerPoint), email, drive, and calendar applications, and the Internet in general; Proficient with social media such as facebook, instagram, and twitter; Aptitude in basic web development; Knowledge of, or ability to self teach/easily learn, Wix, Salesforce, SurveyMonkey, Constant Contact, etc.; and Patience and ability to trouble shoot technology issues and vendor issues a plus. Other Skills:
Self motivated, proactive, flexible, inclusive, and team oriented
WORKING CONDITIONS: Busy customer service environment with frequent interruptions; ability to support families, multitask, and complete projects on time.
WHY THE BOSTON HOUSE? Meaningful and rewarding work; Competitive salary with comprehensive benefits package including discretionary organizational contribution to a 401K; Free parking and we are convenient to the D Line (Longwood stop); Friendly work environment; Professional development opportunities; Opportunity to work with an incredibly diverse patient population and mission-driven staff and volunteers; and Chance to directly learn many aspects of running a small non-profit organization Please send cover letter and resume to Search Chair, The Boston House: Hope and Healing for Children with Cancer, 229 Kent St., Brookline, MA 02446. PLEASE—no phone calls or email inquiries about the position. This description is intended to provide a clear, accurate, yet concise statement of the primary work elements, and to organize the information in a standardized format. It is not intended to describe all the responsibilities and duties for this position, nor should it serve as the sole criteria for personnel decisions and actions. This description is neither an employment agreement nor an expressed or implied employment contract, and TBH may modify it at any time.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Experience level:
1 year Schedule:
Evening shift On call Weekends & holidays off Work Location: In person


Benefits of working as a Manager in Brookline, MA:? Opportunity to Make a Difference
? Opportunities to grow
? Leading Industry Pay