We are seeking a dedicated and experienced individual to join our team as the Patient Education Manager. In this role, you will play a pivotal part in ensuring the delivery of top-notch education and support services to our patients. As the Manager of Patient Education, you will lead a team of supervisors, oversee day-to-day operations, and drive performance excellence in alignment with our company's strategic objectives and customer experience goals.
Responsibilities:
Lead and mentor a team of Patient Education supervisors, providing them with guidance, coaching, and performance management to uphold operational excellence.
Execute strategic plans and initiatives crafted by the Director of Patient Education to enhance patient education and support services.
Develop, implement, and maintain patient education programs, materials, and resources across various platforms, including online, in-person, and virtual channels.
Monitor and analyze key performance indicators (KPIs) related to patient education and support, identifying areas for improvement and implementing necessary corrective actions.
Collaborate with cross-functional teams such as Sales, Marketing, and Product Development to ensure alignment of patient education efforts with overarching business objectives.
Cultivate peer support and foster collaborative relationships with key internal stakeholders.
Ensure compliance with internal policies, procedures, and external regulations governing patient education and support.
Promote a culture of continuous improvement, soliciting feedback and implementing best practices to enhance patient satisfaction and loyalty.
Manage and nurture your assigned team, including recruitment, training, and professional development initiatives.
Participate in budget planning and resource allocation for the Patient Education function.
Represent the Patient Education team in internal and external meetings, presentations, and events as required.
Encourage the sharing of talent, knowledge, and expertise to drive optimal outcomes.
Uphold and reinforce a culture of ongoing service improvement for our patients.
Perform other duties as assigned.
Qualifications:
Education & Experience
Required:
Bachelor's degree in a relevant field or equivalent work experience.
Minimum of 6 years of progressive management experience in a patient experience team (educational, training, or patient customer service).
Previous experience in managing by metrics (KPI).
Ability and willingness to travel up to 25%.
Preferred:
MBA.
Previous experience in leading a large team (75+).
Familiarity with Process Lean/Six Sigma tools, training, and/or certification.
Previous experience within the medical device or healthcare industry.
Experience in analysis, including BI or other analytical tools.
Salary & Benefits
Starting Salary Range: $79,800 - $111,720 (Salary offers may vary based on candidate's location, expertise, and experience.)
Additional Benefits:
Our comprehensive benefits package includes medical, dental, and vision coverage.
Retirement benefits.
Employee stock purchase plan.
Generous paid time off, parental leave, family medical leave, and volunteer time off.
Life insurance and disability coverage.
Other wellness benefits and discounts.
(Benefits eligibility subject to specific requirements and conditions.)
Join us in our mission to deliver exceptional patient education and support services. Apply now and become an integral part of our team!
Employment Type: Full-Time
Salary: $ 80,000.00 111,000.00 Per Year
