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We are seeking a Case Manager to join our team at our supportive housing for families. The Case Manager provides comprehensive case management services for homeless families. The incumbent will perform a variety of case management functions to include but not limited to the following: resident qualifications for the West Palm Beach family shelter program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up. The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday. The hours will vary, including some evening hours and some weekends. Flexible schedules are allowed when working evenings or weekends.
Responsibilities include: Screen applicants for eligibility through telephone, office visits, written documentation, or a combination of the latter. Conduct intake and admission for prospective clients. Work with families to develop individual family action plans. Secure all the necessary documentation to verify family income from employment, entitlement programs, and other sources. Maintain documentation and case notes in resident files. Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling, or other community resources. Follow up with referrals made and advocate on behalf of residents when appropriate. Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals. This should include mandatory appointments with the Consumer Credit Counseling Service. Visit the family in their home weekly to review progress and work with the family on budgeting. Keep accurate records of all residents and their children who attend Life Skills training, groups & therapy. Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets, and FAA reports. Attend weekly staffing with the Supervisor. Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Supervisor. Utilize and update resident information on Service Point or another web-based database. Prepare letters, memos, and other documentation using Microsoft Word. Perform additional duties as assigned by the Family Campus Supervisor according to business needs. Requirements: Requires bachelor's degree in social work, psychology, or mental health counseling. Must pass DCF level two background screening. A valid Florida Driver's license and clean driving record. A minimum of one year's experience in the social work field is preferred. Familiarity with local support groups and agencies that provide services preferred. Requires excellent verbal and communication skills. Computer skills, including a working knowledge of Office 97 or higher required. Requires ability to operate business equipment used daily within the organization. Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes. Requires completion of certification training within the first 90 days of employment. The ability to conduct numerous and frequent client intake assessments, action plans, and referrals which may require sitting for long periods of time.
