1. Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction. 2. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. 3. Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts. 4. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMA management, faculty and other clinical operations managers. 5. Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage. 6. Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits. Makes on the spot adjustments to improve throughput when necessary. 7. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 8. Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities. 9. Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations. 10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary. 11. Represents area with regard to facility concerns, maintenance and security. 12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research.
Required Skill/ability 1: Practice management background with proven ability, excellent communication skills, ability to interact positively & effectively with all levels, capable of operating autonomously with minimal direction. Decisive, hands-on team player. Results & detail-oriented with proven organizational skills.
Required Skill/ability 2: Solid demonstrated ability with EHRs/EMRs, preferably Epic and Reporting/Data Management. Strong computer skills including proficiency with all Microsoft products. Advance knowledge of clinical practice billing and collection rules and regulations. Thorough working knowledge of patient scheduling.
Required Skill/ability 3: Ability to make reasonable & difficult decisions while under pressure that will stand up to retrospective scrutiny, ability to stay cool under pressure. Strong leadership capabilities with the ability to work in a fast-paced environment. Flexible with the ability to manage multiple initiatives in response to continuously and rapidly changing priorities.
Required Skill/ability 4: Ability to think strategically and see the bigger picture to establish objectives relevant to Neurosurgery's clinical practice mission. Ability to assist in long-range planning for department needs.
Required Skill/ability 5: Proven ability to manage and mentor a clinical team, particularly in an academic medical center. High level of ethics and integrity in professional matters and sensitivity for confidentiality. Previous management experience is required.
Preferred Education: Proven experience working in a large clinical practice with day-to-day management experience.
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: Manager, Clinical Operations
University Job Title: Manager, Clinical Operations
Preferred Education, Experience and Skills: Proven experience working in a large clinical practice with day-to-day management experience. Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience. About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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