Live Chat Officer

As a Live Chat Officer at Rockwell Collins in our San Francisco, California office, you will be responsible for providing exceptional customer service through live chat communication.

Responsibilities:- Responding to customer inquiries and issues promptly and accurately through live chat- Providing product information, troubleshooting, and assistance to customers- Escalating complex issues to the appropriate department for resolution- Proactively engaging with customers to drive sales and promote products- Utilizing strategic planning and research skills to provide tailored solutions to customers- Maintaining a high level of professionalism, confidence, and integrity in all interactions

Requirements:- 2 years of experience in a customer service or sales role- Confident and driven personality traits- Strong communication skills, both written and verbal- Excellent problem-solving abilities and attention to detail- Ability to work effectively in a fast-paced environment- Proficiency in computer and software applications- Experience with live chat platforms is a plus

Benefits:- Gym membership- Employee discounts- Parental leave

Working environment:- Uphold the highest standards of ethical conduct and integrity- Collaborative and supportive team atmosphere- Opportunities for growth and advancement within the company

Deadline to apply: ********

Equal opportunity statement: Rockwell Collins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.