Summary:
Viacom is seeking a confident and energetic Live Chat Officer to join our team in Los Angeles, California. This is an entry-level position with a focus on providing exceptional customer service through live chat interactions. The ideal candidate will have a knack for project management and strategic planning, as well as a passion for building relationships with customers in a fast-paced environment.
Responsibilities:1. Respond to customer inquiries and issues in a timely and professional manner through live chat.2. Provide accurate information about products and services offered by Viacom.3. Proactively engage with customers to address their needs and concerns.4. Collaborate with other team members to ensure a seamless customer experience.5. Utilize project management skills to prioritize and handle multiple chat conversations simultaneously.6. Develop and maintain a thorough understanding of Viacom's products and services to better assist customers.7. Identify and escalate priority issues to appropriate team members for resolution.8. Continuously seek ways to improve the live chat process and customer satisfaction.
Requirements:1. Strong communication skills, both written and verbal.2. Ability to work in a fast-paced environment and multitask effectively.3. Confidence and high energy to engage with customers on a daily basis.4. Proficiency in strategic planning and project management.5. A strong customer-centric approach with a passion for delivering exceptional service.6. No prior experience required - we provide comprehensive training for all new hires.
Benefits:1. Paid overtime for any extra hours worked.2. Profit sharing opportunities for eligible employees.3. Vision insurance coverage for all employees.
Working Environment:At Viacom, we promote a healthy work-life balance and prioritize the well-being of our employees. Our team is dedicated to creating a supportive and collaborative environment where everyone can thrive.
Equal Opportunity Statement:Viacom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: May 24, 2024
Join our team and make a difference in the lives of our customers through live chat interactions! Apply now to start your career at Viacom.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
