Live Chat Associate

Job Description:We are looking for a dynamic and customer-focused Live Chat Associate to join our team at Western Refining in Phoenix, Arizona. As a part-time Live Chat Associate, you will be responsible for providing exceptional customer service through live chat interactions with our clients. This role requires a high level of resilience and drive to excel in a fast-paced environment.

Responsibilities:- Respond to customer inquiries and provide support via live chat- Resolve customer issues efficiently and effectively- Direct customers to the appropriate resources or departments as needed- Maintain a positive and professional attitude at all times- Meet and exceed performance goals and targets- Collaborate with team members to improve overall customer experience

Requirements:- Minimum of 4 years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to multitask and prioritize workload- Excellent time management skills- Presentation skills to effectively communicate with customers- Resilient and able to handle challenging situations with professionalism- Driven to succeed and meet performance goals

Benefits:- Relocation allowance for qualified candidates- Profit sharing opportunities- Retirement plan options- Opportunity to work in a supportive environment that promotes work-life balance and employee well-being

Equal Opportunity Statement:Western Refining is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and abilities.

If you are a customer-oriented individual with a passion for delivering exceptional service, apply now to join our team as a Live Chat Associate! Deadline to apply is May 14, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.