Learning & Performance Trainer

We're thrilled to have been certified as a Most Loved Workplace by the Best Practice Institute! We are dedicated to creating balanced, inclusive work environments which provide equal opportunities for all colleagues, regardless of race, gender, sexual orientation, identity, or experience. We are committed to building an inclusive culture that recognizes talent without discrimination, supports colleague wellbeing, and connects us closer to our customers and the communities we serve.
Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa has four operating divisions has a distinct focus. This role will sit within the Informa Markets division.
Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Through more than 450 international B2B brands, we provide opportunities to engage, experience and do business via live and virtual experiences, specialist digital content and actionable data solutions. We work in all major regions, with a significant presence in Asia, North America and the Middle East.
Job Description The Learning & Performance Trainer reports directly to the Head of Global Learning & Performance. This position is accountable for the creation, coordination and delivery of not only our onboarding learning programs but also those that support an increase in capability across the Informa Market's division.
Given Informa is a truly global business, there are many key stakeholders located in various locations. Key stakeholder engagement is therefore key to the success of this position. Whilst this role is based in the USA, with virtual delivery being at the forefront, there will be a requirement for overseas travel to deliver training in key regions e.g. USA, Brazil, Europe, Middle East, Mexico, Australia and Turkey, etc.
Working within a small team, the role will require a have a hands-on approach in creating and supporting the wider IM Learning strategy. This role would particularly suit candidates who are experienced trainers & coaches and would relish the opportunity to use their established skills on a range of accountabilities. You will enjoy the challenge of designing, delivering, and coaching through impactful solutions that you can be proud of. If you live and breathe training design, delivery and coaching, this opportunity is for you!
Responsibilities There is no such thing as a typical week as this role requires a degree of adaptability and agile, tactical delivery (Think Big, Act Small is one of our Guiding Principles). The following summarizes the key responsibilities which shape this role with some examples of what this might look like in reality.
Analyzing and Identifying (approx. 10%) You might be participating in working groups with subject matter experts to understand the challenges of new initiatives. You might be participating in Colleague Run Networks to gain insight into business needs. You might be attending in-house workshops to identify enhancements to the learner experience from a content design standpoint. Designing (approx. 20%) You might be designing and curating engaging content to produce a variety of learning solutions (Webinars, Classroom, E-Learning, etc.) that match the identified needs of required skills. You might be enhancing our current content using a learner centric approach and aligning content to Informa Markets strategic goals. You might be working with Learning & Performance Partners, subject matter experts, top performers to produce training resources (like bitesize videos) aligned to a blended learning pathway. Engaging (approx. 10%) You might be collaborating with the wider learning & performance team to bring new ideas for design and content. You might be working with internal communications to market our learning opportunities. You might be coordinating the logistics, for training sessions, with stakeholders including entering these into the Learning Management System (Absorb). You might be managing and driving course completion of eLearning programs within our Learning Management System (Absorb). Delivering and (approx. 50%) You might be delivering content from our onboarding programme to new and returning colleagues. You might be delivering content to enhance skills in Sales, Marketing, Content or Operations. You might be delivering content from our Certification programmes like Certification in Exhibition Management (CEM) or Certification in Management Essentials. You might be coaching individual or group coaching sessions to colleagues or managers. You might be upskilling Colleagues to enhance their presentation and public speaking skills to deliver global webinars (IM Talks) to share their expertise. You might be hosting engagement sessions in our office locations. You might be supporting our internal mentoring programmes. Measuring and Improving (approx. 10%) You might be analyzing the return on investment and expectations of a skill development intervention through insights gathered from PowerBi or other HR Performance systems. You might be assessing the continuous improvement opportunities for solutions based on colleague and management feedback. You might be improving our landing pages, increasing the customer experience of our internal platforms. You might be ensuring your own Continual Professional Development (CPD) is up to date. Qualifications Required Knowledge and Skills In addition to our Guiding Principles which define how to work within our culture, this role requires the following critical skills.
(Training Design) Must have experience in using PowerPoint, Articulate Storyline (Rise) as a design and delivery tool. (Training Delivery) Must have experience facilitating and delivering training programmes to all levels, ideally in the exhibitions industry. (Coaching) Must have proven coaching ability at management level or above. (Influencing) Must have proven ability to effectively influence without authority. (Collaboration) Must have a strong collaboration mindset to create engagements across multiple levels of stakeholders. (Communicator) Strong communication skills to engage multiple levels of stakeholders. (Initiative) Must have a high degree of initiative and self-motivation to work independently and proactively in a fast-paced environment. Desired Experience Degree or equivalent relevant experience. Training qualification (e.g. CIPD, ATD) preferred, but not essential. Experience working within an Exhibitions Sales environment. Experience with creation and managing of competency and skills. Experience creating online learning (e-learning) content. Experience working with a Learning Management System. Experience working with a CRM system e.g. Salesforce. This posting will automatically expire on April 5, 2024
Additional Information We offer: Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this position is $70K-78K/YR, depending on experience We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.  All your information will be kept confidential according to EEO guidelines.