Leader

Company Description
San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.


SFO's mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.


For more information about SFO, visit Follow us on Twitter and Facebook.
APPOINTMENT TYPE : Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
Specific information regarding this recruitment process is listed below: Application Opening: May 16, 2024 Application Deadline: Interested applicants are encouraged to apply as soon as possible, as this recruitment may close at anytime after 5:00 PM PST on May 24, 2024. Compensation: $159,224 - $203,164 Annually Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays. Work Location: San Francisco International Airport – Airport Integrated Operations Center. This position will be required to work onsite full-time. Job Description
The Airport Integrated Operations Center (AIOC) will be SFO's 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.
You are a highly motivated individual looking to serve as the Shift Leader in the AIOC to bolster the organization's objective to enhance, advance, and drive all operational activities at SFO. As the Shift Leader, you will oversee all day-to-day AIOC functions and manage AIOC work during operational periods. Under strategic and tactical direction from the AIOC Director, you will coordinate with and lead all AIOC teams during a given shift, maintaining constant oversight of operational conditions, pain points, and areas of opportunity while prescribing and directing actions to meet KPI standards. When disruptions occur, you will oversee the management of the operational disruption and all related consequences. Additionally, you are responsible for managing direct and indirect reports in a medium/large matrix organization.


You are an integrated section leader of the AIOC and are expected to work collaboratively with all AIOC personnel and other SFO team members to forecast, monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.
Your Impact: Serve as the integration leader of the AIOC and be responsible for ensuring all AIOC teams have the right information, direction, and tools to prepare and execute operational plans and adjustments. Serve as the Guest Experience champion by utilizing SFO's Customer Journey Map to identify customer pain points and ensure daily operational plans continually address and mitigate those paint points. Serve as a direct supervisor for the on-shift sections of Current Operations and Operations Planning Team Leaders. Oversee all day-to-day AIOC functions including establishing and coordinating shift bid schedules, coordinating work assignments and projects, executing the "run-of-show", and managing the AIOC's operational tempo. Lead the daily Chief Operations Officer's operational briefings, AIOC shift turnover briefings, and other operational updates for SFO leadership. Serve as the AIOC liaison for all matrixed organizations and outside agencies; collaborate with relevant stakeholders to share information within AIOC teams, as well as between outside parties and the AIOC. Serve as the single point of contact for SFO's executive leadership to provide information accurately and succinctly on operational conditions, activities, and issues. Provide oversight and drive operational decision making for the entire SFO operation; determine and direct response actions to current and anticipated operational disruptions based on established plans in coordination with AIOC personnel. Monitor communication flows and information sharing processes between teams within the AIOC, making operational enhancements and decisions as needed to improve communication. Provide leadership and oversight for maintaining a proactive posture in relation to AIOC's daily operations by planning, developing and implementing major projects and programs. Monitor the efficiency and effectiveness of the AIOC organizational structure, staff assignments, service levels, administrative systems, polices, and established procedures; make tactical and operational adjustments as needed while developing and recommending long-term enhancements to the AIOC Director. Maintain high-level situational awareness of current and anticipated airport operational conditions in coordination with the Current Operations and Operations Planning sections; monitor real-time data and information and ensuring information shared is timely and relevant. Participate in budget development, including planning for current and future resource needs, and oversee and administer department budget by monitoring expenditures in accordance with approved budget. Serve as support or back up to SFO's Public Information Officer as required and necessary. Perform other functions outlined in the 0932 – Manager IV job classification. Qualifications
Education: Possession of a Baccalaureate Degree from an accredited college or university, AND
Experience: Six (6) years of professional airport/aviation work experience in facilities or operations at a medium to large airport, of which three (3) years must include supervising professionals.
License: Possession of a valid Class C Driver's License (at time of appointment).
Substitution :
Education Substitution: Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.
One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. What you'll bring to SFO: Deep understanding of SFO's operational strategy, common pain points, stakeholder landscape, and unique operating characteristics. Strong analytical and problem-solving skills with demonstrated experience in making strong decisions, anticipating downstream impacts, and standing accountable for any adverse effects. Ability to manage a matrixed team in a large organization, including serving as a department representative to the rest of the organization to maintain effective working relationships. Ability to identify, analyze, and report activities, issues, and problems to recommend appropriate solutions and present information clearly and concisely orally, in writing, and through presentations. Embodies SFO's Core Values, including a passion for customer and operational excellence. Ability to serve as a natural facilitator and understand which subject matter experts must be included in operational processes and decision-making. Extensive understanding of FAA, TSA, and CBP regulations, airport operations, safety and security requirements, and airport emergency management. Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.
Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.
Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.
Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Additional Information
Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at
Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Right to Work Copies of Application Documents Diversity Statement HOW TO APPLY Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.
Select the "I'm Interested" button and follow instructions on the screen Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Program Manager Alex Tsai at .
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.