About the Junior Home Manager RoleAs part of our field-based service team, the Junior Home Manager will support home management and maintenance for a growing portfolio of homes in Pacaso's Mountain Region. You will engage owners throughout their Pacaso journey, from initial onboarding and home orientation to stay support and service requests. You will ensure homes are clean and well-maintained for every stay, and uphold our service tenets. You will act as a local liaison with neighbors, vendors, and partners to help fulfill our mission of enriching lives by making second home ownership possible and enjoyable for more people. This is an exciting role for anyone looking to break into tech / startups, hospitality, property management, or field operations, with strong growth potential. Please note: To be considered for this role, you must be a resident, or within close commuting distance of Vail / Breckenridge. What you'll do: Work closely with Home Managers, Maintenance Managers, and regional leadership to deliver an incredible owner experienceSupport day-to-day home operations, including vendor management, project management, asset management, and owner experience Serve as an important point-of-contact for owners in select markets within the Mountain Region; be the expert of every Pacaso home in your portfolioEnsure homes are consistently at a stay-ready status through onsite inspections, inventory restocks, and cleaning assessments; inspect the work of local service partners and ensure it meets our quality standardsSupport Home Managers with property financials, the creation and management of annual budgets, and facilitating owner votes Support the creation and review of home manuals that explain the functionality and features of the homes to ownersProactively keep owners updated on the status of their work orders and requests as well as any upgrades and maintenance planned for the homeUtilize Pacaso-integrated systems and technology to manage the health of your portfolioCommunicate with owners before stays to set expectations and provide updatesCheck in with owners during stays to offer as-needed supportHelp resolve any owner conflicts that arise with diplomacy and professionalismMaintain positive relations with community partners, including vendors, neighbors, and HOAs Partner closely with Sales, Product, and Marketing to develop shared goals and ensure we lead with an owner-centered mindsetPromote a highly collaborative, data-driven culture that supports continuous improvementDeliver such an exceptional experience that owners are encouraged to share their Pacaso with family and friendsSalary = $65,000 plus benefits and stock packageYou'll be a great fit if you have: 2-3 years of experience in a service-oriented role; property management and/or hospitality operations a plusAbility to learn new systems, technology, and software quickly; tech-savvyDemonstrated passion for customer service and satisfactionFlexibility in scheduling; please note this role will regularly have to work weekendsStrong organizational, project management, and problem-solving skills; you are detail-oriented and always see tasks through to completionExcellent written and verbal communicationA self-directed attitude; you're willing to roll up your sleeves to get the job doneBasic handiness with simple tools (screwdriver, wrench, etc.)Technical aptitude with basic home systems (wifi, sound systems, televisions, smart home appliances, etc.)High energy, positive, and professional attitude An appetite for dealing with ambiguity and tackling the unknown; we're a startup and need creative thinkers and buildersYou currently reside in, or live within commuting distance of Vail / Breckenridge
