Junior Customer Service Representative

Worldwide Promotions is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team.
Junior Customer Service Representative Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch service directly to clients and customers for our firm. The Customer Service Representative is a front line position for Worldwide Promotions' interactions with customers; consequently, strong customer service and sales skills are essential.
Principal Responsibilities for the Junior Customer Service Representative Position: Responsible for representing us to clients and customers by providing high quality and efficient customer service Interact with customers daily to ascertain household needs and how products and services offered would meet those demands Ability to respond to customer inquiries and advise on the appropriate solution Escalate large sales or leads to senior Account Managers Manage, track and record all customer inquiries, sales, and leads Ensure compliance with all company and client policies and procedures Provide support and assistance to co-workers and other departments as needed Qualifications for the Junior Customer Service Representative Position: Some college preferred 1-2 years of customer service or sales background Ability to interact with customers daily and give presentations as needed Ability to effectively manage multiple projects with excellent time management Be articulate, outgoing, and professional Ability to work a flexible schedule #LI-OnSite