Job Description
Position: Commercial Lines Lead
Qualifications/Skills:Minimum 5 years of experience as a Commercial Lines Account ManagerMinimum 2 years of experience in a management level positionExperience with a wide variety of commercial lines policiesMust be able to multitask, delegate, and demonstrate execution aMust be able to interact with a wide variety of personalitiesMust have strong organizational and planning skillsMust have the ability to implement efficiencies and problem solveMust have robust excel skillsMust have good written communication skillsCIC, CRM, or CISR preferred but not requiredExperience with Applied EPIC preferredBachelor's Degree preferred but not requiredJob Responsibilities: Commercial Lines Lead
Oversee and manage Customer Service Representatives (CSRs), including coaching, disciplining, mentoring, and enforcing policies and proceduresHelp on-board new CSRs, communicate job expectations, and utilize personal expertise and skill set for trainingEvaluate individual CSR job performance semi-annually, identify and address developmental needsAnalysis of procedures and implementing streamliningTrain and oversee outsourced positions within departmentDelegate workload when team members are out of office (sick/vacation)Handle low level escalated customer service issues before elevation to upper managementResolve accounting disputes within department
I am Jennifer Thompson and I look forward to having a conversation with you about your aspirations for a future career. Please contact me at (605) 610-3041 to have a conversation about this exciting career advancement opportunity!
Jennifer Thompson
Senior Director
gpac
(605) 610-3041
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Insurance Agencies Owners or Hiring Authorities: If your team needs any position filled, we can also assist in presenting qualified talent. Please reach out for a consultation today!
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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