About the Company At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.
A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.
Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.
Meet the Team Help maintain, upgrade, and manage the IT infrastructure (software, hardware, and networks) centered at our locations. Diagnose and resolve problems quickly to ensure Torc systems run smoothly and efficiently to keep self-driving vehicles securely on the road! As a key member of the IT support team, this role must possess the patience to communicate with a variety of interdisciplinary users in an agile, fast-paced setting.
What you'll be doing:
Provide technical support for incoming queries or issues related to computer systems, software, and hardware, with the ability to respond to after-hours requestsManage users and systems within MDM tools (Intune, Landscape, JAMF), onsite and remote deployments of systems including Autopilot and continuing development of Golden ImagesMonitor systems and respond appropriately to security or usability issuesYou will help manage and maintain windows servers and our On-Prem/Azure Active directory service Manage physical and virtual servers and technology tools; conference room testing, deployment, and administration; hardware and software procurement and tracking; engineer, upgrade, and test systems with new releases and modelsMaintain internal knowledgebase with up-to-date technical documentation and IT policies; and develop expertise in new systems to train staff on new or existing technologiesMaintain security and protect systems from unauthorized use, acts of nature and user abuse. Maintain equipment, materials, and supplies and maintain an inventory for chain of custody and loss control. Ensure all equipment is marked and catalog per the asset management protocolWhat you'll need to be successful: Bachelor's Degree in a technical field plus 5+ years of experience; OR an Associate's Degree in technical field plus 7+ years of experience; OR 10+ years equivalent work experienceU.S. Citizenship is required Demonstrated excellence in documentation of work (ticket hygiene, project planning, requirements gathering, POC engineering, creation & maintenance of knowledgebase articles)Proven experience maintaining operating systems, business applications, security tools, web servers, email, workstations, and networking across multiple platforms on a variety of hardwareMicrosoft enterprise technologies (AD, Azure AD, Office365 and other various Microsoft Server tools) and end-user workstation administration, enterprise application administration (Slack, Zoom, etc.)Virtualization and VDI experience (VMware, Proxmox, Horizon VDI)Familiarity and Understanding of User Lifecycle administration, Identity and Access Management (M365/Okta), and Software license managementEnterprise storage & backup solutions (Veeam, Isilon, Powerstore, Synology, general SAN/NAS) ISO 9001 and/or ISO 27001/27002, NIST 800.53, ITIL, COBIT, TOGAF experienceFamiliarity with software development environments, CI/CD, and AGILE workflowsMDM and deployment solutions (Mosyle, Jamf, Intune, Landscape)Network and information security fundamentals
Strong Windows Server including WSUS, Windows Bonus Points Linux administration and deployment experience (Ansible, AWX, Canonical Landscape); Relevant certifications – M365 Enterprise Administrator/Expert (Exchange/Messaging, Endpoint Administration, SharePoint), or similar certificationsPerks of Being a Full-time Torc'r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:
A competitive compensation package that includes a bonus component and stock options 100% paid medical, dental, and vision premiums for full-time employees 401K plan with a 6% employer match Flexibility in schedule and generous paid vacation (available immediately after start date) Company-wide holiday office closures AD+D and Life Insurance Hiring Range for Job Opening US Pay Range
$108,900—$130,700 USD
At Torc, we're committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc'rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.
Even if you don't meet 100% of the qualifications listed for this opportunity, we encourage you to apply. We're always looking for those that are hungry, humble, and people smart and your unique experience may be a great fit for this role or others.
