Logo: Posting Number: STA00370PO24
Job Family: Information Technology
Job Function: IT Product Support
USC Market Title: IT Customer/Product Support Tech
Link to USC Market Title: Job Level: T2 - Technical Support
Business Title (Internal Title): IT System Administrator
Campus: School of Medicine Greenville
Work County: Greenville
College/Division: School of Medicine Greenville
Department: SOMG IT
State Pay Band: 6
Approved Starting Salary: $49,396
Advertised Salary Range: $49,396 -$74,094
Location of Vacancy: Greenville, SC
Part/Full Time: Full Time
Hours per Week: 37.5
Work Schedule: Monday through Friday, 8:30 am – 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department. Basis : 12 months
Job Search Category: Information Technology
About University of South Carolina: From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement: At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Advertised Job Summary: Serves as the Systems Administrator for the UofSC School of Medicine Greenville (SOMG). Provides technical consulting for systems configuration and design. Provides support and training for faculty, staff, and students. Maintains documentation and inventory of end user systems, servers, software and network configuration. Demonstrates commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations. Minimum Qualifications: Bachelor's degree in Information Technology Systems or related field and 3 years experience in computer systems development and modifications, automated information or communication system design, installation, operation, repair, or equivalency.
Preferred Qualifications: Prior experience with MacOS, iOS, Windows, and Office 365. Previous experience with MDM platforms preferred (Meraki, JAMF, BigFix). Previous experience with VMware Horizon preferred.
Knowledge/Skills/Abilities: Knowledge of various technology hardware/software and ability to perform advanced troubleshooting. Must be capable of learning and supporting a wide variety of systems and software platforms. Must have the ability to provide courteous customer service to a diverse clientele, including faculty, staff and students. Ability to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.
Job Duty: End User Support:
Assists Help Desk personnel with escalated and/or complex issues. This includes but is not limited to: troubleshooting end user devices, classroom technology, virtual machines, network/WiFi issues, video conferencing systems, printers, and a variety of software applications. Facilitates technical consultation to academic and administrative staff to include the development of new processes or modifications of existing processes. Assists with acquiring, installing, and training on specialized software to support faculty and staff needs and school initiatives.
Essential Function: Yes
Percentage of Time: 20
Job Duty: Device Management:
Ensure end user devices are patched and configured according to school policy using MDM and other system management applications. Create and update software packages for deployment. Write basic scripts using BASH or Powershell. Maintains security, compatibility, and overall effective operation of technology systems. Audits devices regularly to ensure configurations are maintained and in alignment with UofSC and SOMG security standards.
Essential Function: Yes
Percentage of Time: 20
Job Duty: Network Administration:
Assists Network Administrator with the design and deployment of network infrastructure. Perform network configuration changes such as activating ports, assigning VLANs, etc. Utilize network monitoring and security tools to identify and address issues and potential threats. Configure and troubleshoot network devices as needed. Maintain documentation for network infrastructure.
Essential Function: Yes
Percentage of Time: 20
Job Duty: Server/Systems Management:
Ensure servers and datacenter applications and equipment are patched and configured according to school policy. Partners with the Systems Engineer on deployment and troubleshooting of VMware virtual environment and datacenter hardware. Utilize system and application monitoring tools to identify, prevent, and correct issues. Monitors antivirus and other security applications to review threats, create exceptions, and escalate issues as needed.
Essential Function: Yes
Percentage of Time: 20
Job Duty: Asset Management:
Track and maintain inventory of technology equipment including laptops, tablets, cables, adapters, etc. Receives new equipment, enters it into the appropriate systems, and prepares it for deployment. Ensures asset checkout and inventory systems are updated and compliant with school policy and performs regular audits of inventory.
Essential Function: Yes
Percentage of Time: 15
Job Duty: Other Duties:
Performs other related duties as assigned.
Essential Function: Yes
Percentage of Time: 5
Safety Sensitive or Security Sensitive: No
Hazardous weather category: Non-Essential
Number of Vacancies: 1
Job Open Date: 05/08/2024
Job Close Date: 06/07/2024
Open Until Filled: No
Special Instructions to Applicant: Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by June 7, 2024.
The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting: EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
