Full job description Southwest Tech is committed to providing a welcoming environment and a sense of community where all employees can experience success. We empower and inspire all members of the Southwest Tech community to embrace differences, defend human dignity, and respect the richness of values and ideas that each person brings to the college.
POSITION IT Support Specialist (Full-Time, Benefitted) APPLY BY June 3, 2024 HIRE DATE June 24, 2024
DIVISION Information Technology Services
REPORTS TO Executive Director of Information Technology Services
CLASSIFICATION Hourly (Non-Exempt)
POSTING DATE May 13, 2024
SUMMARY
The IT Support Specialist assists the College to effectively utilize technology within the academic,
administrative, or operational areas. The position provides advanced computer and technical assistance to
individual end users, manages applications, and installs and repairs hardware, software, and peripherals.
Responsibilities may include moving, updating, repairing, and installing hardware, software, network, and
peripherals; managing enterprise applications to ensure ongoing functionality; designing classroom technology;
purchasing and deploying new computers; determining hardware and software needs; providing training to end
users; maintaining records on technical issues; entering data; and troubleshooting technical issues in person
and over the phone. This position is 40 hours per week with full-time benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE
• Provides advanced computer and technical assistance to individual end users to enable effective
technology utilization; duties may include but are not limited to addressing daily campus technology
requests, including prioritizing tickets and requests, assessing the issues, implementing resolution; and
troubleshooting technical issues (e.g., network issues) in person and over the phone.
Manages and supports enterprise applications to ensure ongoing functionality; duties could include but are not limited to, serving as a liaison, application administrator, and/or subject matter expert for
assigned areas; managing the lifecycle of the application and maintaining the application(s), including
designing, implementing, and maintaining all classroom technology. Purchases and deploys new computers and other hardware and software based on college requirements; related duties may involve determining budgeted amount; complying with purchasing
policies, licensing agreements, copyright, and other laws and regulations; reviewing quotes; and
researching and recommending software and hardware purchases. Manages various aspects of ongoing and potential projects to ensure timely project/task completion; work may involve prioritizing tasks, determining resources, adjusting timelines, and assessing vendor
strategies. Provides training to end users of new software and hardware to promote effective use of technology; duties may involve assessing user competency, presenting information in a non-technical way,
determining hardware and software needs, and maintaining records. Assists in the development of the budget by determining hardware standards and pricing; and manages assets by determining needs for asset tags and assigning asset locations Work alongside other technical support specialists, network support specialist and information security officer/Director of Information Technology Services, as needed, with planning, integration, installation,
and security of systems or/or upgrade existing systems. Work closely with technical support specialists, network support specialists, and information security officer/Director of Information Technology Services, as needed, on policies, issues and/or testing that are
security related and impact data center and SWTC systems. Report any known system intrusion, breach, or sensitive data exposure/loss to information security officer/Director of Information Technology Services, as needed, to assess, plan action, resolve or
2 IT SUPPORT SPECIALIST
mitigate or reengineer existing processes/procedures or recommend and/or develop new
processes/procedures to prevent future exposure.
Performs other related duties as assigned. TRAINING & EXPERIENCE
• Associate degree in Information Technology or related field and 5 years of related experience; or
equivalent combination of education and experience.
Must be service minded, adaptable, and self-motivated. Work effectively in a team-based, quality environment, and provide exceptional customer service. KNOWLEDGE AND SKILLS
• Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related
equipment problems.
Ordering and maintaining equipment and inventory. Communicating technical information to a non-technical audience. Managing databases and applications. Researching technological solutions and upgrades. Training end-users. Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
PHYSICAL REQUIREMENTS STATEMENT
• Southwest Tech is committed to creating an inclusive and accessible workplace. While certain job roles
may require physical capabilities, we welcome applicants of all abilities and are committed to providing
reasonable accommodations throughout the hiring process and in the workplace.
APPLICATIONS
Internal and External applicants complete and submit the online employment application at
For questions regarding the application process please email Human Resources at or call
.
If you need an accommodation, call (TDD: ) or email
WAGE BAND: C42 - Hourly Range: $24.88 - $34.83
BENEFITS/SERVICES
Our comprehensive benefit package includes the following and much more:
Health Insurance Dental Insurance Life Insurance Long-Term Disability Health Savings Account Health Club Access Wisconsin Retirement System Contribution
On-campus day care (hourly rate charge)
College Savings Program Additional Voluntary Benefits
SELECTION PROCESS
The Review Committee will screen applicants and contact them for an interview. Meeting the minimum qualifications does
not assure the candidate an interview. Final candidate's employment offer may be subject to completion of a criminal
background check and pre-employment drug screening.
Southwest Tech does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The Equal
Opportunity/Affirmative Action Officer has been designated to handle inquiries regarding non-discrimination policies. Call (TDD:
) or write Southwest Tech, 1800 Bronson Blvd., Fennimore, WI 53809.
