It Support Officer

Job summary
Looking for a resource to coordinate activitiesProviding onsite/on-call assistanceEnsuring optimal service delivery
Job seniority: mid-to-senior level
Responsibilities
• Coordinate ranging from simple activities to more complex plans• Provide onsite/on-call assistance to end-users in desktop computing environment• Troubleshoot computer OS/peripherals and handle PC operating systems• Perform hardware/software installations and printer support• Install and troubleshoot MS Office tools• Support a variety of technologies and services• Manage time and resources effectively• Maintain professionalism under pressure
Requirements
• Experience in computer OS/peripherals troubleshooting• Knowledge of PC operating systems, deployment tools, and group policies• Printer support experience• MS Office tools installation and troubleshooting knowledge• Field experience with Windows, Apple, and virtual operating systems• Reliable transportation and flexible schedule• Excellent communication and customer service skills• Resilience and conflict resolution abilities• Analytical and problem-solving capabilities• Well-organized and detail-oriented• Experience in a similar role• Experience with Windows OS, Microsoft Office applications, PC/laptop hardware, and peripherals• Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM• Certifications in PC/laptop maintenance, CompTIA A+, MCITP, or MOS• 2+ years of relevant experience
Key Skills Needed
• Computer OS/peripherals troubleshooting• PC operating systems• Deployment tools• Group policies• Printer support• MS Office tools installation and troubleshooting• Windows, Apple, and virtual operating systems• Reliable transportation• Excellent communication• Customer service skills• Analytical and problem-solving• Organization and attention to detail• Active Directory• Exchange• Apple OS• SCCM
Benefits
• Flexible Work Arrangement (Rostering System)• Opportunity to work on a variety of IT projects• Be in control of your own workload