Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Primary responsibility is maintaining the operational status of NBC Sports Group's infrastructure and provide 24/7/365 days a year on-site support along with some travel for events. This employee will provide desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares.
Travel to support on-location broadcast sporting events both domestically and internationally. Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs. High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus Escalate to the appropriate group when the clients' needs are beyond the scope of this position Become familiar with each department and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment. Follow standard operating procedures; accurately log all tickets using the defined tracking software. Other duties as assigned by the Support Desk Manager. Solid practical understanding of Windows Server and Cisco internetworking devices. Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls is highly preferred Qualifications Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to utilize the applications for Microsoft Office for support, reporting and documentation. Excellent oral and written communication skills. Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired . Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations. Ability to think around problems and come up with creative solutions Ability to work with or without direct supervision. Working knowledge of common operating systems and software applications. Cisco CCNA certification is a plus Education/Experience:
Bachelor's degree (B.A. or B.S.) from a four-year college or university Minimum of at least 1 year of related experience or equivalent combination of education and experience. Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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