Job DescriptionWhy join us?It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!We are seekingan IT Specialist Energy to join our team in our Richland, WA office.About UsAtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.How will you contribute to the team?Maintains a high degree of customer service for all support queries and adheres to all service management principles.Assumes ownership of user problems and proactively works to resolve user issues.Ensures that all service requests are logged in the ticket system.Responds to inquiries from employees and helps them resolve hardware and/or software problems.Helps maintain a log of software and/or hardware problems detected.Supports users in the use of computer equipment by providing necessary training and advice.Escalates more complex calls to the relevant Information Technology (IT) Support member.Performs other duties as assigned.What will you contribute?Minimum of an Associates' degree in Computer Science.Information Technology or other related field and two plus years of hands-on experience working in an end-user desktop support role or computer operations environment required.An equivalent combination of education and/or experience may substitute for education on a year for year basis.Experience with end-user and phone support.Experience troubleshooting and operational skills with Microsoft Windows 10.Experience with remote desktop support.Experience with printer / peripheral device troubleshooting.Experience with mobile device support.2+ years with end-user and phone support.Entry-level knowledge of TCP/IP, DNS and DHCP.Entry-level knowledge of Wi-Fi and internet related connectivity.Experience with Windows Active Directory system administration tools for user-based account support.Entry-level knowledge of O365 user account support.Regular and consistent attendance and availability required.Ability to excel in a team environment required.Ability to communicate technical information both verbal and written to a wide range of end-users.Must be able to successfully interface with all customers, field personnel, employees at all levels including management and all departments. Effective and pleasant communication skills required.Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities.Basic understanding of PC hardware set-up and configuration.Strong knowledge of Microsoft based operating systems.Must be self-motivated.Proven ability to work cooperatively as part of a team.Effective and conscientious record keeping skills.Excellent verbal, written and interpersonal communication skills.Must maintain composure when communicating with a dissatisfied or difficult customer.Ability to work under pressure.Must be a U.S citizen in order to be considered.What we offer at AtkinsRéalis:AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life.We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes:Competitive salaryFlexible work schedulesGroup InsurancePaid Family LeaveTwo Floating HolidaysPaid Parental Leave (including maternity and paternity)Pet InsuranceRetirement Savings Plan with employer matchEmployee Assistance Program (EAP)Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement programAn inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals.A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to collegeIf this sounds like you and you would like to expand your career with us, apply today!AtkinsRéalis is an equal opportunity, drug-free employercommitted to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability.Please review AtkinsRéalis Equal Opportunity Statement here:https://careers.atkinsrealis.com/equal-opportunities-statementAtkinsRéalis cares about your privacyand are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.Expected compensation range is between $53,000 to $89,000 annually.Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.Note to staffing and direct hire agencies:In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agenciesWorker TypeEmployeeJob TypeRegularAt AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
