It Onsite Technician

Job-ID: 15545IT Onsite TechnicianEnthuse customers and provide best experience through best in class hardware, software and technical support services
USA - Springdale, AR
Professionals
Full-time

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—Your Benefits — Buddy program
Dental insurance
Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Unlimited employment contract


Your skills18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Ability to configure routers and switches
Your TasksProvide day to day local/remote desktop support
Handle inbound calls and answer questions
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Strong verbal and written communication skills (e.g. reporting), with the ability to run workshops for information collation
• Works on projects of moderately medium-complex scope, and able to work with intercompany teams
• Basic support of datacenter and application architecture
• Ability to plan, implement, and monitor computer and printer/scanner networks (e.g. file server)
• Troubleshoot basic network issues and understands the administering of switches, routers, and firewalls
• Knowledge of backup, tape, and exchange infrastructures


Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.