Is Customer Service Analyst I

Job summary
The IS Customer Service Analyst I serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.This is a full time, benefits eligible position.The shift will be Monday - Friday, 8:00am - 5:00pm.
Job seniority: entry level
Responsibilities
• Gathers relevant information to assist in timely resolution of incidents and requests• Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier 2 and 3 resources• Provides accurate and timely logging and resolution of issues• Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner• Assists the IS Service Desk with continuous process improvement
Requirements
• Education: Bachelor's Degree or relevant experience required.• Certifications: A+, Network+ preferred.• Skills: Excellent troubleshooting and customer service skills.• Experience: Minimum 1-2 years; experience providing IT customer support required.
Key Skills Needed
• Excellent troubleshooting and customer service skills