Insurance Customer Service

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Responsibilities:Apply appropriate changes to consumer policies based on the information providedContact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolvedValidate client insurance coverage and present policyholders with proof of insurance documentsMaintain a record of customer interactions and follow up on their experience with our organizationRemain up to date on new marketing initiatives to accurately address insurance-related questions using all available toolsQualifications:Excellent active listening, interpersonal, and communication skillsPrior work in a customer-facing position or customer service role is requiredKnowledge of insurance products and policy schedules is preferredUnderstands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documentsMust have high school diploma or GED equivalentAbout Company:CityScape Metro Group has grown by over 400% in the past year and it wasn't by accident. As a part of the top 1% of Realtors in the World under 40, we are one of the fastest-growing Real Estate companies in the Northern Virginia, DC, Maryland region. This career will not only help you focus on your strengths, but leadership positions will also present themselves to the right candidates.We have successfully doubled our business each and every year and are looking for the right candidates.