Thrasher is a growing family-owned residential construction business specializing in waterproofing, foundation, gutters, and and concrete repair / coating solutions. We are seeking a purpose driven Inside Sales Team Manager to coach, lead, and drive our Inside Sales / Account Manager team performance.
WHO WE ARE FAMILY OWNED: nearly 50 years as a leader in the Midwest, with 550+ employees and the desire to remain privately owned and operated through an Evergreen & leading people first based on who we want to be 100 years from now. PURPOSE DRIVEN: we lead with our purpose (to redefine our industry), mission, and values. CULTURE ORIENTED: 5 years as Omaha's | 2 years as Wichita's | 1 year as Kansas City Best Places to Work. 2021 Recipient of Baird Holm Sustained Excellence award, for repeatedly ranking in the top three in the Best Places to Work in Omaha. Approximately 25% of our employees are promoted each year! INTEGRITY : Omaha's only 5-time BBB Integrity Award Winner, Best of Omaha ******** winner. BENEFITS : Medical, Dental, Vision insurance; Retirement Plan with profitability match – 5% for 15+ years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave. WHAT YOU'LL DO OVERSEE A TEAM: Leads by example by living out the company's purpose, mission, and values. Rewards and recognizes excellent work. Delivers on Annual Commitments. DRIVE SALES: Ensures the Account Management team meets productivity goals for unsold proposal outbound campaign calling and is available to answer inbound project retention calls. Ensures the team meets or exceeds KPI goals and objectives, including inside sales revenue goals. Meets or exceeds individual sales goals. Actively coaches individuals on the spot through live call monitoring to assist team overcoming objections and improving the customer experience. TAKE CARE OF FAMILY : Interacts with homeowner by using Thrasher Group Customer Messaging and executes on all company programs and processes. Assists the Customer Care team in any other activities to accomplish the mission and goals of the team. Performs a variety of administrative tasks to support the Sales, Service, and Appointment Center, including scheduling leads, resets, and Annual Maintenances. WHAT YOU NEED KNOWLEDGE: Minimum of three (3) years directly overseeing and managing a sales team. Ability to hold team accountable through coaching, mentoring, evaluating, and metrics. Prior experience onboarding and training new sales hires. SKILLS: Preferred prior consumer services leadership experience and background. Situational leadership style, the ability to manage in an ever-changing environment. ABILITIES: Ability to pass a background check. Must possess a high energy level and demonstrate the ability to lead and energize a team. Strong problem solving skills with the ability to effectively plan and prioritize with an unwavering attention to detail. Proven experience as a strong communicator, excellent people skills and motivator. If this description sounds like you, and you want to join a family-¬oriented, growing team of outstanding individuals, click on "apply now." EOE
