Citi's US in-house creative agency is looking for an Operations Lead to work with a cross-discipline team of creative talent to assist with workflow and process enhancements and capacity and metrics reporting.This position requires a proven record of success in operations and business management in an agency environment.Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.The key characteristics for this position are:Analytical expert – Combing through creative metric and performance data, identifying and proactively shifting workload as neededCollaborative partner – Partnering with Creative Operations Manager and other stakeholders to equip the team with best operational practices for delivering top tier creativesStrategic visionary – Identifying and implementing fresh ideas and process improvements to further elevate the agency's efficiencies and help retain and grow in-house talentEnthusiastic presenter – Contextualizing team metrics and adapting presentation based on the audienceClient advocate – Ensuring all checks and balances are in place for assets produced in-house and enhance partner experienceTech Savvy – Understanding the requirements of team roles and deliverables to ensure they have the proper equipment to do their jobs effectivelyKey Responsibilities:The primary responsibility of the in-house agency is to provide their partners with innovative and dynamic assets that adhere to brand guidelines, the client's central messaging and ADA compliance.The Operations / Metrics Lead is specifically responsible for:Point of contact for team member onboardingCollaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes to streamline creative work to contribute to long-term agency visionEnsure day-to-day operations run seamlessly; maintaining team access to appropriate technology and softwarePoint of contact with stakeholders for workflow enhancement implementation and compliance reportingMaintain updates and organization across process and system documentsFacilitate transfer and upload of final assets to vendorsServe as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks, workflow system enhancements, etc.Conduct brainstorming sessions in a team setting to routinely improve internal user experience, balancing with partner experience and business requirementsParticipate in project kickoff meetings, internal reviews and client presentation calls to ensure working knowledge of team's scopeDemonstrate Citi's purpose of making every client's progress our passionQualifications:A BA/S or higher in marketing or a related field6+ years of business control operations and metrics reporting experienceAgency experience (in-house agency experience is a plus)Self-motivated with proven commitment to quality and attention to detail to drive change and effectively collaborate to implement process improvements•Demonstrated project management and organizational skillsStrong interpersonal, business and communication skills, alongside the proven ability to collaborate and influence cross functional stakeholders and partnersProficient in Microsoft Office with an emphasis on MS ExcelExperience with workflow systems and data analysisExcellent oral and written communications skills; must be articulate and persuasiveKeen sense of urgency and eagerness for ownershipWork well under pressure and in tight deadlinesComfortable in ambiguous situations; self-starter and self-learner•Promote a strong culture of teamwork across organizational boundariesSuccessful experience partnering with clients and senior leaders with strong presentation skills and the ability to clearly and effectively discuss projectsAbility to adhere to a process calendarAbility to successfully collaborate with local and remote team membersStrategic thinking with the ability to untangle complex issuesHiring Locations:New York, NYCharlotte, NCIrving, TXJacksonville, FLWilmington, DEO'Fallon, MOAtlanta, GASchaumberg, IL------------------------------------------------------Job Family Group:Marketing------------------------------------------------------Job Family:Communication & Creative Services------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$129,840.00 - $194,760.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:May 14, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the "EEO is the Law" poster. View theEEO is the Law Supplement .View theEEO Policy Statement .View thePay Transparency Posting
