Hr Service Center Specialist

Job summary
HR Service Center SpecialistLocation: Columbia, MOHiring Department: Office of Human Resources
Job seniority: associate level
Responsibilities
• Provide customer service regarding benefit and retirement plan offerings, eligibility, deadlines, and processes.• Provide tier-one support to routine and non-routine inquiries.• Respond to inquiries timely; Maintain documentation and process service tickets to ensure accurate tracking of issues and resolutions• Provide customer service and problem-solving regarding human resource policies and programs.• Support administrative processing, ensuring information is accurate and provided in a timely manner.
Requirements
• An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary• An associate's degree and 3 years of human resources office experience demonstrating knowledge of basic employment laws, exceptional customer service, and organizational skills. Experience in a call center or equivalent environment is helpful.• Demonstrated experience with providing exceptional verbal and written communication to a variety of customers, problem-solving skills, attention to detail, accuracy, and ability to follow through independently.
Benefits
• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website.