Position Number: 013941
Functional Title: HR Benefits Consultant
Position Type: Administration - Staff
Position Eclass: EP - EHRA 12 mo leave earning
University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit: The Department of Human Resources commits to the creation of an inclusive, collaborative, and responsive university by attracting, retaining, and developing a diverse community of talented individuals in support of the university's mission. The Department is dedicated to providing state-of-the-art employee services including talent management, professional development, organizational capacity, compensation, employee benefits, wellness and work/life balance, rewards and recognition, records management, employee relations, human resource information systems, and affirmative action and diversity, that promote innovation, creativity, and inclusion.
Position Summary: The University Human Resources Benefits Consultant plays a crucial role in supporting the administration and implementation of employee benefits programs at the university. This position requires a strong understanding of benefits administration, compliance with relevant laws and regulations, and excellent communication skills. This position will work closely with university stakeholders, employees, and benefit vendors to ensure effective and efficient delivery of benefits services. Tasks will include program administration, accounting functions, technical support, and team reinforcement.
Minimum Qualifications: Graduation from a four-year college or university and two years of progressively responsible experience in Benefits administration. Experience analyzing, interpreting, applying, communicating and promoting benefits related policies and procedures required. Excellent communication (written and oral) and organizational skills with a demonstrated ability in counseling employees, supervisors and other staff on retirement and other benefit related options. Experience in higher education or the public service sector preferred.
Preferred Qualifications: General knowledge of benefit programs including: retirement plans, Family Medical Leave, Workers' Compensation, disability insurance, medical insurance and other insurance under IRC 125 Demonstrated attention to detail and accuracy in the interpreation and application of benefit policies Proven ability to meet recurring deadlines and resolve issues in a timely and effective manner Outstanding customer service that shows empathy, cultivates an excellent rapport with employees and retirees, and an ability to communicate effectively with varying needs and level of comprehension Experience with Banner ERP systems for Universities Strong Microsoft Excel skills Recruitment Range: $49,403-$54,892
Org #-Department: Human Resources - 58401
Job Open Date: 02/07/2024
Open Until Filled: Yes
FTE: 1.000
Type of Appointment: Permanent
Number of Months per Year: 12
FLSA: Exempt
Percentage Of Time: 20
Key Responsibility: Managing data integrations
Essential Tasks: Monitoring and resolving data issues in the Empyrean platform Resolving discrepancies in various benefit files including retirement, insurance, and other similar data files (e.g., NC Flex benefits) Coordinating file spec changes with IT and external vendors Percentage Of Time: 30
Key Responsibility: Researching and resolving complex employee issues Essential Tasks: Working with HR Business Partners on problematic FML, Workers' Compensation, disability, and other such cases involving employees being out on a permanent or intermittent basis. Assisting General Counsel with records requests (e.g., public records, records for legal cases, etc.). Researching the intersections of complex FML and Workers' Comp situations and developing options on returning employees to the workplace, accommodations that may be needed, coordination of benefits, etc. Resolving recordkeeping discrepancies and ensuring recordkeeping processes are reliabile (e.g., FML tracking, shared leave, etc.). Researching and resolving retirement correction issues. Percentage Of Time: 20
Key Responsibility: Employee Consultations
Essential Tasks: Consult with employees separated due to RIF, and other involuntary separations informing them of benefit options including continuation of insurance, retirement options, etc. Provide consultations for non-standard retirements, including phased retirement. Consult with employees applying for disability benefits and assist them in getting the necessary documentation to apply for benefits. Serve as a resource for employees, addressing inquiries and concerns related to general benefits administration. Percentage Of Time: 20
Key Responsibility: Coordination with benefit vendors and TPA's
Essential Tasks: Establish and maintain strong relationships with benefit vendors, consultants, and third-party administrators. Coordinate with benefit vendors, consultants, and third-party administrators to ensure accurate and timely processing of enrollments, terminations, and claims Research and resolve non-standard issues regarding employee coverage, reporting, or other matters. Coordinate vendor communications to employees and virtual or on-campus visits. Percentage Of Time: 10
Key Responsibility: Other consultant responsibilities
Essential Tasks: Support the needs of the Benefits Team with decisions related to sensitive and complex FML, Workers' Compensation, disability, and other situations. Provide support in emotionally charged customer service interactions. Provide guidance on payroll related decisions around deductions and leave administration as needed. Assist in drafting policy and procedure on processes pertaining to benefits administration (e.g., leave polices, employee outprocessing, etc.) Physical Effort: Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Preparing/Analyzing figures - C, Vision-Visual inspection - C, Hearing - F, Talking - F, Sitting - F, Lifting-0-30 lbs. - O
Work Environment: Inside - C, Overtime - O
