Description
We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. A Thompson pool server will be empowered to greet guests and recommend our finest food and beverage creations while creating an unforgettable Thompson experience. Respond to guest requests in a timely, friendly and efficient manner Menu knowledge responsible for menu knowledge, answering guest questions and selling food and beverage options serving guests and engaging in casual conversation with guests on the pool deck. You will also work as a team player partnering with our pool bartenders to exceed team goals and customer service goals. Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times Anticipate guest needs, ascertain satisfaction, and offer suggestions Properly and accurately close guest checks Process cash and credit card payments Breakdown, clean and set-up of tables, buffets, and food stations Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Complete closing duties, including restocking items, turning off lights, etc Ensure adherence to quality expectations and standards All other duties as assigned by leadership Qualifications A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills. Must have physical stamina to lift moderate amounts of weight. Ability to stand for long periods of time. This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site!
