Description
The Turndown Attendant is responsible for cleaning, turning down guest beds, and delivering any other needs of the guest. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. This is a fast paced position.This position is part-time and typically requires PM shift availability from 2:00pm-10:30pm. Core Work Activities
•Respond promptly to requests from guests and other departments.
•Fill cart with supplies and transport cart to assigned area.
•Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
•Replace guest amenities and supplies in rooms.
•Replace dirty linens and terry with clean items.
•Make beds and fold terry.
•Clean bathrooms.
•Remove trash, dirty linen, and room service items.
•Straighten desk items, furniture, and appliances.
•Dust, polish, and remove marks from walls and furnishings.
•Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
•Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
•Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
•Speak with others using clear and professional language.
•Support team to reach common goals.
•Ensure adherence to quality expectations and standards.
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
•Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
•Stand, sit, or walk for an extended period of time.
•Attention to customer service with a professional and pleasant personality.
•Available to work a flexible schedule including evenings, weekends, and holidays.
•Perform other reasonable job duties as requested by Supervisors. We offer excellent benefits: Medical, Dental and Vision Insurance after only 30 days Free room nights, Discounted and Friends & Family Room Rates Discounted F&B when staying at Hyatt Hotels 401(k) Retirement Matching Plan (up to 4%) Paid Time Off including new child leave! Highly competitive salaries and incentives Tuition Reimbursement Training programs Complimentary Employee Meals Employee Stock Purchase Plan Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Qualifications
Qualifications
A true desire to satisfy the needs of others in a fast paced environment. Verbal and written communication skills Ability to stand for long periods of time and walk moderate distances Ability to lift, pull, and push a moderate weight (about 50 pounds) Must be able to work a flexible schedule, including weekends and holidays Typical shift is 2:00pm - 10:30pm, part-time availability Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
