Job Number ********
Job Category Property Leadership
Location Courtyard Bowie, 16800 Science Drive, Bowie, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Development Company, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY
Manage the hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors and associates. Thoroughly understands the brand specific service culture and ensures that all supervisors and associates understand this philosophy. Job Requirements Guest Services Assists associates in understanding guests' ever-changing needs and expectations and exceeds them. Takes a proactive approach when dealing with guest concerns. Is readily available/approachable for all guests. Extends professionalism and courtesy to guests at all times. Performs hands-on duties as needed to deliver guest services. Publishes all Guest Satisfaction Survey (GSS) results in a timely fashion including all GSS forms. Solicits feedback for continuous improvement. Develops methods that allow the team to collect more immediate feedback from the guest. Responds in a timely manner to Customer Service Department requests. Associate Team Development Ensures daily meetings are taking place. Makes sure that the team is updated on current goals and that barriers to achieving these goals are being discussed and resolved by the team. Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Ensures that associates have the capabilities and training to meet job requirements and expectations. Recognizes good team performance on a continuous basis through reward and recognition programs. Ensures all associates participate in Brand Specific Service Programs. Analyzes GSS results; develops game plan to work on areas of improvement and expand on strengths. Ensures training plans are in place and being executed. Assist teams in setting cross training goals. Ensures orientation for new team members is thorough and completed in a timely fashion. Essential Functions: Financial Achieves budgeted revenue and profit goals for both the hotel, balancing cost with associate/guest satisfaction. Maximizes revenue through the One Yield and inventory control systems. Develops annual budget and capital expenditure plans. Seeks to aggressively minimize accidents on property, workmens compensation and unemployment claims. Ensures team understands and implements financial objectives and control and compliance requirements. Assists with all accounting functions, including but not limited to accounts payable, accounts receivable, petty cash, cash management, payroll, and ordering procedures. Ensures cash and other company assets are properly controlled, handled and safeguarded. Sales and Marketing Implements and encourages hotel participation in corporate national sales and marketing programs. Stays current on local market conditions. Reviews MARSHA Inventory control and selling strategies daily. Solicits on a continual basis new business for the hotel. Networks to uncover new business leads. Becomes involved in community affairs and activities to promote business. Monitors group block and direct bill processes. Operations Audits to ensure the Bistro, breakfast room, guest rooms, public spaces, and grounds areas meet sanitation and cleanliness/maintenance standards following Marriott required programs. Monitors to ensure Brand Standard Audit (BSA) requirements are met. Coordinates preventative maintenance programs for hotel equipment. Inspects guest rooms daily. Trains the housekeeping team to ensure guest expectations are met. Covers front desk shifts, as necessary. Conducts weekly meetings with the department heads to review hotel topics. Administrative Interviews, evaluates and hires applicants. Coaches and counsels associates in a constructive way regarding their concerns and company policies. Ensures scheduling of management team includes coverage of weekend and evening hours. Ensures that associate performance reviews are balanced, timely and complete. General Willing to work as hotel demands require (i.e., weekends, holidays, evenings). Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
This company is an equal opportunity employer.
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