Job summary
Housekeeping in Carlsbad, NMProvide exceptional customer service to hotel guestsPerform quality assurance and thorough cleanings
Job seniority: entry level
Responsibilities
• Provide exceptional customer service to all hotel guests• Perform quality assurance requirements for the department• Thoroughly clean assigned rooms• Perform other general cleaning• Maintain kitchen suite in accordance with extended stay standards• Check shower curtain for mildew and clean accordingly• Properly replace linen and guest amenities as needed• Clean and stock Suite Attendant carts• Check for missing and/or damaged furniture and equipment• Properly label lost and found articles• Report maintenance problems in guest rooms immediately• Responsible for proper administration of key control• Remain highly visible and be readily available for guests• Willingness and ability to train new associates• Complete maintenance work orders• Thoroughly understand and implement the Brand service culture• Perform all shift checklist responsibilities• Support team members to ensure the team's entire workload is completed daily• May be asked to operate a motor vehicle in the course of running errands• Perform other duties as required
Requirements
• High School diploma or GED preferred• No previous experience required, but preferred• Ability to maintain confidentiality of business and financial matters• Good interpersonal skills• Ability to work in a courteous, tactful and patient manner• Ability to communicate effectively• Ability to work in a fast-paced, high-energy and demanding work environment• Basic knowledge of hotel operations or ability to learn quickly• Ability to work as a team player• Dedicated, hard-working, self-motivated• Practice safety standards at all times• Skilled in operation of tools and equipment• Complete knowledge of Emergency Equipment Manual• Prompt and regular attendance required• Willingness to work flexible hours and/or overtime• Comply with hotel and/or department uniform and professional behavior
Key Skills Needed
• Exceptional customer service• Quality assurance• Thorough cleaning• Attention to detail• Communication• Teamwork• Problem-solving• Time management
