Hotel Night Auditor

Job summary
The Night Auditor is responsible for reconciling and compiling reports that summarize the Front Desk business day, making sure that all activities balance.
Job seniority: entry level
Responsibilities
• Acknowledge and greets guest in public spaces with a warm, friendly greeting.• Perform accurate check-ins and check-outs of guest daily.• Answer telephone in a timely and professional manner.• Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations, and cancellations.• Posting of all Banquet Event Orders.• Processing payments from guest.• Closing, balancing, and making necessary corrections to guest accounts.• Verify revenue from all sources is accurately balanced, follow up on any discrepancies.• Perform all end of day procedures.• Compiles a Daily Room Rate Analysis Report, containing information such as total rooms available for occupancy, percentage of rooms occupied, market segment, room rates, etc.• Makes copies of all reports and delivers to necessary Hotel departments.• Must follow the Purpose and Values model at all times.• Perform other duties as assigned by management.
Requirements
• High School or Equivalency; one or more years related experience and/or training, or equivalent combination of education and experience.• Must be able to effectively communicate in English.• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.• Must have a working knowledge of Microsoft Office products.
Key Skills Needed
• Strong communication skills• Customer service-oriented• Attention to detail