Hotel Front Desk Receptionist

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:Field customer complaints when necessaryTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationConnect with the housekeeping department to ensure guest accommodations are readyQualifications:Has experience answering telephone calls and troubleshooting stressful situationsHas previous experience or working knowledge of Microsoft Office and reservation management systems1+ year of hotel industry experience or related job preferredExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsHigh school graduate, GED recipient, or equivalentAbout Company:At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.