Hotel Front Desk Clerk

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationWork with the housekeeping staff to ensure rooms are ready for new guestsGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersHandle customer complaints as necessaryQualifications:1+ year of hotel industry experience or related job preferredWorking knowledge of Microsoft Office and reservation management systemsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsMust have graduated high school, received a GED or equivalentWell-versed in taking telephone calls and handling stressful situationsAbout Company:A family-owned franchise that provides a fun, fair, and safe work environment.Looking for Great Smiling Faces!We are the place you want to work -- great pay with great benefits!